The Executive Director of Advancement Operations is responsible for
overseeing all aspects of University Advancement data systems,
information management, and strategy, including gift accounting and
data integrity; reporting processes; online community services;
prospect research; and data analytics. The Executive Director
collaborates with other members of the University Advancement
division to identify opportunities to use data and analysis to
further strategic initiatives and achieve departmental goals.
Washington and Lee University actively promotes a dynamic and
inclusive environment that allows students and employees of
multiple backgrounds, cultures, and perspectives to learn, work,
and thrive together. Successful candidates will contribute to that
environment and exhibit potential for excellence in their areas of
Essential and Related Functions:
- Provides supervision and direction for the Advancement
Operations team. Leads efforts to support the Advancement
division’s needs related to biographical data, gifts, integrations
reporting and analytics. Provides team leadership, ongoing feedback
and completes the annual performance process.
- Manages all incoming report and data requests, delegating
appropriately and assisting when necessary. Monitors progress on
all requests, ensuring completion on time and identification of
- Leads, manages and designs the Advancement division's data
systems and processes. Partners with other divisions to identify
and meet their data, information and reporting needs. Directs data
acquisition efforts, including integrations with Colleague,
Workday, Slate, AcademicWorks, and other programs.
- Seeks opportunities to support the University’s broader use of
data through partnerships and application of Advancement’s tools
and resources including Raiser’s Edge, NetCommunity, and Raising
Insight. Manages a comprehensive training program for these
- Participates in university-wide efforts to better utilize data,
including participation in the Data Standards group and the data
dictionary effort. Continually enhances data integrity through
policy and process documentation and enforcement, assessment and
proactive improvement on both.
- Guides Advancement’s transition to a paperless office through
the adoption of scanning technology. Determines and manages a
process for the scanning of all archived paper files.
- Provides reporting services to meet all regularly scheduled and
ad hoc data request needs. Ensures timely and accurate reporting
for all audits and external surveys, including US News, VSE,
AMAtlas and others.
- Directs prospect research, including screenings and validation.
Envisions and manages the use of data collection and modeling tools
to reduce the manual research burden while providing a superior
product to development colleagues.
- Implements and maintains a comprehensive data analytics
program, including modeling, segmentation and scoring and the
recommended application of the results on advancement
- Oversees gift entry processes from receipt of the gift to
providing tax receipts and to include regular reconciliations and
proactive match solicitation. Ensures division-wide compliance with
IRS, FASB, PCI, GDPR and FERPA rules and regulations and CASE
standards. Partners with the Business Office to ensure accurate
reporting of gifts.
- Directs online community functions, including processing of
both transactional gift/event data and profile information, site
maintenance and improvements, creation of donation and event
registration forms, usability evaluations, and user interface.
Monitors and ensures the security of online community data.
- Serves as liaison to other departments for Raiser’s Edge
support and integration (Career and Professional Development,
President’s Office, Board of Trustees, Admissions, etc.) and
develops beneficial partnerships across campus to facilitate data
sharing and accessibility.
- Prioritizes and manages the department's overall technology
needs and requests, and coordinate their implementation with ITS.
Monitors use of Advancement’s CRM and participates actively in
discussions around product selection and replacement as needed.
Serves as the project lead in Advancement-related database
conversions and integration projects.
- Monitors sound practices to ensure the confidentiality of data
and its use by staff and volunteers.
- Serves as a member of Advancement’s Executive Management Team
and on the university’s Data Governance Council and Data Standards
- Additional related duties as assigned.
: A bachelor’s degree is required and an
advanced degree is preferred. Three or more years of management
experience is expected. Must have relevant experience, preferably
in a higher education or non-profit setting. Knowledge of all
aspects of advancement work including annual giving, engagement,
donor relations, communications, leadership gifts, prospect
management and research, and advancement reporting requirements is
highly advantageous. Must possess excellent written and verbal
communication skills. Must have significant experience working with
relational databases, and experience with Blackbaud products is
preferred as is previous experience with leading a database
conversion effort. A commitment to excellent job performance and
teamwork, and the ability to work effectively under pressure to
meet deadlines is essential. Evening, weekend and holiday work is
required during specific times in the year.
Review of applications will begin on January 3, and continue until
position is filled. Resume, cover letter and three professional
references are required. Please upload a cover letter and resume
during the application process. From your resume, the application
system will try to auto-fill your employment history and you may
adjust this in the application questionnaire. The online
application form requires you provide names and contact information
for three professional references.
Current W&L Employees: Apply from your existing Workday
account. Refer to this Job Aid
for additional guidance.
External Applicants: Application instructions for external
applicants are located on the jobs.wlu.edu or here
8:30am - 4:30 pm, M-F
- Fingering: Picking, pinching, typing or otherwise working,
primarily with fingers rather than with whole hand or arm as in
- Grasping: Applying pressure to an object with the fingers and
- Repetitive motions: Making substantial movements (motions) of
the wrists, hands, and/or fingers.
The worker is not substantially exposed
to adverse environmental conditions.
Types of Work:
Sedentary work: Exerting up to 10 pounds of
force occasionally and/or a negligible amount of force frequently
or constantly to lift, carry, push, pull or otherwise move objects,
including the human body. Sedentary work involves sitting most of
the time. Jobs are sedentary if walking and standing are required
only occasionally and all other sedentary criteria are met.
Pay commensurate with experience.