Office Coordinator III

Posting Details



Job # 037770 Department Code 37404-1092 Department ID Card Administration Job Title Office Coordinator III Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S3 FLSA Status Non-exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Office Coordinator position is a full-year 40 hour, benefits eligible, weekly administrative support position in the Housing, Meal Plan, and ID Card Services office ( HMPID ).
Responsibilities include performing clerical tasks to manage the day-to-day operations of the HMPID office, providing customer service through in person and electronic communication, helping solve difficult situations, producing and distributing student ID cards, and assisting with data entry to all HMPID systems.
This position will work within a front-line team of administrative support professionals to provide exceptional customer service to students, parents, and faculty/staff.
This is a front-line customer service position that will be responsible for answering phones and learning all new software as needed.
This position is essential part of customer service for the department. Qualifications
Associate’s degree required; Bachelor’s degree preferred.
A minimum of three year’s administrative support experience required, preferably in an academic setting. Job Specific Qualifications
Proficiency in MS Office and Office 365
Attention to detail and problem-solving skills
Excellent written and verbal communication
Strong organizational skill with the ability to multi-task
Knowledge of office management systems and procedures
Customer service skills in managing difficult situations
Ability to provide feedback and willingness to change with office development and growth Responsibilities

• Serve as the initial point of contact within the HMPID office for all faculty, staff, students, and guests of Syracuse University.
• Answer main HMPID phone line and provide requested information to students, parents, and colleagues. Forward caller to appropriate offices or staff members when needed.
• Manage Orange Tracker tickets that are received by the HMPID office in a timely manner. This includes answering questions, providing information, or forwarding the ticket to the appropriate staff member(s).
• Provide exceptional customer service to visitors to the HMPID office.
• Utilize Answers.syr.edu to locate information on policies and procedures in the HMPID office.
• Be a liaison to other campus departments from the HMPID office.
• Produce and distribute SUID cards to faculty, staff, and students following University policies and procedures. This includes using the ID card portal to manage first time issue, lost and damage card replacements.
• Monitor ID card photo submissions and approve or deny photos daily through the GET program. Management of ID card and meal plans through the Odyssey program.
• Assist in the administration and management of housing, meal plan and ID card data including meal plan and housing adjustments, ID card portal, student billing, biometric hand scanning registration, residential access, and summer residential programs including summer camps and conferences.
• Other Duties as Assigned

Physical Requirements
“Not Applicable” Tools/Equipment
“Not Applicable” Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/89969 Job Posting Date 11/16/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants