Manager, IT Project Management

Position Overview:

Oversee the institutions information technology projects/activities. Direct/Manage/Supervise technology projects to meet specific university requirements. Develop and implement programs to maximize customer satisfaction and operational efficiencies. Hire and maintain staff and ensure adequate staffing for projects and university IT operations. Work closely with other leaders on campus to develop plans to meet institutional objectives and provide support resources.

Department Overview:

Under general direction of the Director of Planning & Engagement, the manager of the Project Management Office provides leadership for centralized, enterprise-level technology project management and service delivery. Ensures the areas technological level remains up to date, defines standards, and implements new procedures and techniques. Participates in the strategic planning for the Office of Information Technology. Supervises and provides functional direction to assigned staff and student employees. Establishes team goals and objectives. Effectively collaborates across technology teams and business units through excellent communication skills, diplomacy and a positive attitude.

Department Specific Essential Job Functions:

Responsible for building and providing strategic leadership for the IT project management office. Defines and develops IT project management best practices and processes to ensure alignment with divisional strategy and goals. Partners with multi-departmental leadership and other stakeholders to develop and prioritize projects according to relevant measurement criteria. Responsible for the supervision of project managers and coordination of departmental project managers to ensure that all projects within IT programs are delivered within the defined scope, quality, time and cost requirements.

• Coordinate and monitor technical projects or programs from initiation through delivery.
• Keep leadership informed of key issues that may impact project completion, budget, or other results.
• Works closely with both the functional and the technical areas coordinating project managers and functional areas in project phases from beginning to end.
• Manages professional staff and daily operations, provides technical expertise to staff supervised, and resolves problems escalated to the Manager level.
• Develops work plans, goals and objectives in relation to staff activities to ensure service delivery and alignment with OIT priorities.
• Monitors, analyzes and reports on the progress of service delivery; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; and responds to customer needs.
• Assesses, identifies and recommends innovative solutions that provide continuous improvement in the organization.
• Communicates and fosters professional relationships with clients and departments through interaction with customers and development teams to gather and define requirements.
• Creates and maintains documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Collaborates with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in -time application training opportunities.
• Researches and communicates new features of application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures.
• Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.
• Performs other duties as assigned.

Qualifications

Qualifications / Experience Required:

Bachelor’s degree or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles, and concepts.

Requires the application of expertise in a chosen field to achieve results.

5+ years of experience with leading, planning, including program development and innovation, program prioritization, and assessment.

Appropriate professional accomplishments and credentials.

Qualifications / Experience Preferred:

Project Management Professional Certification.

Experience managing enterprise-level IT projects using project management software.

Project management office and personnel management experience.

Strong understanding and execution of Agile and hybrid Project Methodologies. Agile Scrum Master experience is a plus.

Knowledge / Skills / Abilities:

Must possess strong customer service and interpersonal skills, along with strong analytical, organizational, and collaboration skills. Ability to work independently or with specialized group and; ability and willingness to complete several concurrent tasks in a fast-paced, detail-oriented, multi-tasking environment. Ability to effectively communicate including reading, writing, speaking, and understanding English to a wide range of needs and audiences; ability to explain technical terms in everyday language. Solid communication and presentation skills with ability to work directly with senior level business & IT executives. This individual must be able to influence and lead a variety of different level skills sets in accomplishing the projects' objectives. Must be able to delegate; be a team leader and player; demonstrate negotiation skills as well as managing conflict among individuals sharing the same resources. Ability to work well under pressure. Proficient in project management software. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCOs shared values and the Office of Information Technology’s Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.