Administrative Assistant-RLH

Summary:

At VCU, we Make it Real through learning, research, creativity, service and discovery — the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Typical Duties

•Provide clerical and administrative support and services for assigned Residential Life & Housing staff positions – Hall Director(s) and Assistant Director(s)

•Facilitate Residential Life & Housing’s administrative processes (keys and paperwork audits) to provide safe, inclusive, and well-maintained facilities to ensure a resident-centered approach.

•Ensure quality customer service, while managing student staff assistants of a satellite Residential Life & Housing Office

Typical Education and Experience

•Ability to understand and explain University and Residential Life & Housing policies, and facility and equipment specifications to customers.
•Demonstrated time management, organizational skills, and attention to detail.
•Ability to work independently and take initiative.
•Excellent oral and written communication skills in a business or professional setting.
•Demonstrated good judgment skills in making decisions that balance customer benefit and facility/operational interests.
•Demonstrated proficiency with Microsoft Office software (Word, Excel, Access, Publisher), and corporate email.
•Ability to learn and efficiently utilize specialized business software related to purchasing and billing, employee time reporting, and college residence facility record-keeping databases.
•Ability to multi-task and establish efficient priorities.
•Ability to use standard office equipment (multi-line phones, fax, copiers, printers, etc.)
•Experience working with the public, preferably in an educational setting, and the ability to provide exceptional customer service to students, parents, faculty, other departments, vendors, and visitors.
•Must be able to work overtime hours during times of departmental need.
•Ability to work with a culturally diverse population in a higher education setting.
•Several year’s full-time experience or considerable part-time experience working in administrative support or office management position.
•High School Diploma or GED equivalent.

Salary Range: $30,800



Position Details:

Department: University Housing
Employment Type: UF - University Employee FT
Restricted Status: No
FTE: 100
Exemption Status: Non-Exempt



Contact Information:

Contact Name: Shondonesia Pulley

Contact Email: spulley2@vcu.edu

Contact Phone: 8048282619