Enrollment Success Navigator

Community College of Philadelphia


General Description

Reporting to the Manager for Contact Operations and Customer Service, the Enrollment Success Navigator provides high-quality and proactive supports to incoming students throughout their enrollment experience at the College. This includes outreach to applicants and admitted students and connecting them to resources and services to facilitate their entry into the College and the beginning of their studies as they develop a personalized plan for their path to success.


Specific Responsibilities

• Proactively assist incoming students through the admissions process. Help them overcome any potential barriers in the student enrollment process.

• Act as a concierge for a cohort of students by assisting them with administrative processes such as placement, intake form completion, education plan interpretation, course registration and addressing financing needs.

• Act as a liaison between students and other College departments.

• Maintain high visibility through dynamic interactions with incoming students by phone, video conferencing, text, live chat, and email on a regular and consistent basis (weekly or more).

• Support incoming students as they make decisions about their future at the College by engaging in consultative dialogue to explore and uncover their needs and concerns, presenting information in a professional, articulate, and confident manner.

• Effectively communicating the value proposition of their chosen academic program.

• Evaluate high school and prior college transcripts for incoming students, as needed, and explore Prior Learning options with these students.

• Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education.

• Provide incoming students with support around FAFSA completion, information around the status of their financial aid and assistance in navigating steps related to processing their financial aid.

• Provide triage support to students visiting the College's physical locations.

• Facilitate and organize virtual prospective student-facing events such as webinars and new student success events for CTE students.

• Accurately document, maintain, and track all CTE student interactions, information, and progression through student enrollment processes and document outcomes.

• Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.

• Other duties as assigned.

Minimum Qualifications

• High School diploma (or GED equivalent) required.

• Strong organizational and time management skills with exceptional attention to detail required.

• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

• Ability to work in a fast-paced, collaborative environment required.

• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

• Demonstrated ability to provide excellent customer service required.

• Ability to conduct webinars, presentations, live chat, tele-conferencing and email/text/phone campaigns is required.

• Outstanding written, verbal, and interpersonal communication skills required.

• Awareness of FERPA and ethical principles in working with students required.

• Must be available to work nights and weekends based on business needs and to serve working adults.

• Must have the ability to travel between campuses and for events, as needed.

Preferred Qualifications

• Associate's or Bachelor's degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.

• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

• Demonstrated ability to assess student populations in order to develop effective intervention strategies preferred.

• Proficiency using MS Word and Excel required; proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

• At least one (1) year of related work experience within higher education preferred.

Work Location
Main Campus

Special Instructions to Applicants


Effective October 15, 2021, all College employees must (a) be fully vaccinated, or (b) have submitted proof of their first shot of a COVID-19 Vaccine and submit to regular testing until they are fully vaccinated, or © obtain an approved exemption from the College and submit to regular COVID testing as an accommodation.

Interested persons should complete an online application.

Cover letter of interest and resume REQUIRED.

*Names and contact information of 3 professional references OPTIONAL

Review of applications will commence on November 18, 2021 and will continue until the position is filled.

Applicants must be legally eligible to work in the U.S.

Community College of Philadelphia is an Affirmative Action, Equal Opportunity and Equal Access Employer. The College encourages applications from individuals from traditionally underrepresented groups.


Salary Grade or Rank
1

Salary Range
Salary commensurate with relevant experience

Job Posting Open Date
11/04/2021

Type of Position
Administrator

Employment Status
Full-Time

Supplemental Questions
Required fields are indicated with an asterisk (*).

1. * How did you hear about Community College of Philadelphia?
   • CareerBuilder.com
   • Higheredjobs.com
   • LinkedIn
   • The Chronicle
   • Veterans Job Fair
   • Professional & Technology Diversity Career Fair
   • AL DIA - Diversity Career Fair
   • Community College of Philadelphia Website
   • Indeed.com
   • Other
2. * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A.
   (Open Ended Question)
   
3. * What is the highest level of education you have completed?
   • No Response
   • High School/GED
   • Associates Degree
   • Bachelor's Degree
   • Master's Degree
   • Doctorate
   • Other
4. * Do you have experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success-related capacity?
   • Yes
   • No
5. * Do you have at least one (1) years of related work experience within higher education?
   • Yes
   • No
6. * Do you have demonstrated the ability to assess student populations in order to develop intervention strategies?
   • Yes
   • No
7. * Do you have proficiency in Microsoft Word and Microsoft Excel?
   • Yes
   • No
8. * Do you have proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM?
   • Yes
   • No
9. * Do you have awareness of FERPA and ethical principles in working with students?
   • Yes
   • No
10. * Will you be available to work nights and weekends based on business needs and to serve working adults?
    • Yes
    • No
11. * Do you have the ability to travel between campuses and for events, as needed?
    • Yes
    • No

Documents Needed to ApplyRequired Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References

PI154072935