Financial Aid Assistant

Posting Details

Vacancy Number

S01539

Position Title

Administrative Associate

Working Title

Financial Aid Assistant

Competency Level

Journey

Dept/School

Financial Aid Admin - 30140

Primary Purpose of Organizational Unit

This position is assigned to the Office of Scholarships and Financial Aid ( OSFA ) at the University of North Carolina Wilmington ( UNCW ). UNCW operates at a student capacity of about 18,000 and OSFA is expected to serve any of those students seeking financial aid assistance, any prospective students/families, as well as students who receive benefits that require coordination through the OSFA . The OSFA currently serves approximately 70% of the student body. This includes federal and financial assistance, Veterans educational benefits, all tuition waivers, all scholarships, all institutional aid and all non-institutional aid. Typical office contact is 35,000 calls and 13,500 visits. The major functions of the department include:
• Management of funds exceeding $122 million
• Receiving and/or processing aid applications from approximately 25,000 students each year (this includes all admitted students- some do not matriculate)
• Monitoring records and procedures for compliance with applicable federal and state laws and regulations and NCAA athletics rules
• Providing federal, state, and donor reports, and providing general financial aid advising and counseling to current and prospective students and their family.
• Due to the national financial aid processing and delivery system, admission decision notification, and timing of orientation/billing, the heavier portions of the work are concentrated during March, April, June, July, and the first two weeks of each semester.

College

Enrollment Affairs Admin - 30100 College

College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace

Main UNCW Campus

Brief Summary of Work for this Position

The Financial Aid Assistant is a front-line member of the Customer Service Team within UNCW’s Financial Aid Office. This position assists prospective and current students with general financial aid questions. Specific responsibilities and expectations of the job include, but are not limited to:
1) Answering questions via telephone
2) Assisting guests at the front desk
3) Providing accurate financial aid and UNCW information to currently enrolled and prospective students
4) Transferring/routing calls and guests as appropriate
5) Responding to emails from students, parents, colleagues, or others in the community
6) Receiving/processing mail
7) Providing support to management as required

Minimum Education and Experience Requirements

Graduation from high school; or an equivalent combination of education and experience

Preferred education, professional skills and experience

• Higher Education experience, preferably in financial aid
• Customer service experience with a focus on phone support
• Proficient with word processing/typing
• Proficient with MS Office (Word, Excel, Outlook)
• Ability to learn and utilize computer systems and software programs

Required Certifications or licensure

Recruitment Range

$31,200 - $34,000

FTE

1.0 (40 hours per week)

Months Per Year

12 Months

Work Days

Monday - Friday

Work Hours

8:00AM-5:00PM

Type of Position

Permanent

Anticipated Ending Date if Time-Limited

Position Number

1958

Job Posting Date

11/15/2021

Posting Close Date

12/06/2021

Number of Openings

Single Incumbent

Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History’ section before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered. You will be required to attach a cover letter and resume to successfully apply for this position.

This position is being recruited at the Journey level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

External Link to Posting

https://jobs.uncw.edu/postings/22507
Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. List of 3 Professional References

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity with UNC Wilmington (2021)?
   • UNCW Website
   • UNCW Facebook Page
   • UNCW Linkedin Page
   • UNCW Twitter Account
   • UNCW Employee Referral
   • Chronicle of Higher Education
   • Craigslist
   • Diverse Issues in Higher Education
   • Glassdoor
   • Higher Ed Jobs
   • Hispanic Outlook
   • Indeed
   • Inside Higher Ed
   • North Carolina Job Network
   • Women In Higher Education
   • Other