Manager of Student Accounts

Posting Details

Posting Number N00803 Classification Title Manager 170 Working Title Manager of Student Accounts Employee Group Manager Bargaining Unit Management Location Main Campus Department Student Accounts Pay Rate Employment Type Regular FT Work Schedule

Position Summary
Slippery Rock University invites applications for a Manager of Student Accounts. The Manager is responsible for the following duties:

*Financial counseling for students to include review and selection of payment plans, review of financial instruments to provide gap funding, assistance creating budgets; as well as, decision making regarding hardship and emergency student situations.
*Accounting responsibilities to include balance sheet reconciliations, oversight of revenue, management of tuition charts on the SRU website. -
*Development of new/improved processes/procedures based on the enhancement of internal controls surrounding personal identifiable information( PII ) and student accounts technology.
*Process review/re-engineer to ensure best in class performance of the SA area with a focus on exceptional customer service across all levels of the university.
5*Daily responsibility of the Perkins program to include working with the Director of SA on government assignments.
*Provide supervision, in the absence of the Director of Student Accounts.
*Maintain and ensure compliance with all applicable collection policies, regulations, procedures, and applicable statutory laws.
8*Working closely with the Director of Student Accounts in developing, interpreting and implementing policies to provide efficient and effective delivery of financial aid(refunds) and ensuring compliance with all federal financial aid regulations.
*Monitor receivables aging against collections activity and provide regular updates and reports.
*Set up of refund schedules & jobs to include coordination of dates with the Financial Aid team.
*Monthly Invoice activities to include GoArmy, other military TA, this includes management of all tuition rate data to external platforms such as DOD .
*Setup of new detail codes within Banner 9 and test the functionality of the codes for accuracy.
*Customer service (phone, emails, walk ins) and collaboration to both internal and external customers to include other SRU departments/division to enhance student success.
*Work with other operational and accounting team members on balance sheet recons to include unapplied payments or similar issues. Analyze report data and submit corrective recommendations when collection strategies are not performing to expectation.
*Create and distribute reports that demonstrate the success of our collection strategies.
*Ability to run ad hoc reports out of a number of business applications.
*Maintain / update billing rules.
*Manages the University reporting and customer service requirement for the Hope Scholarship and Lifelong Learning Credit components for the Taxpayer Relief Act of 1997 (TRA97) (Form 1098-T) and Form 1042 for international tax requirements, to include TIN year round outreach.
*Support 1098-T testing & reporting, to troubleshooting issues & coordinating Banner updates.
*Manage / Coordinate Accounting Services and Student Accounts website and portal updates.
*Manage miscellaneous contract billings and the application of monies when received.
*Manage payment plans in Touchnet to include posting of PP dates on website & troubleshooting returned ACH’s.
*Create and Manage electronic and/or digital forms for Student Accounts website and portal.
*Create documentation around Banner processes for billing, collections, cash receipts and related Touchnet modules. Minimum Qualifications
Bachelor’s degree
Three years experience with Accounts Receivable, Revenue, Customer Collections and General ledger accounting.
Advanced Microsoft Excel skills that can be demonstrated
Exceptional customer service skills
Ability to collaborate across multi-functional teams
Strong analytical ability
Strong communication skills
Proficiency with Microsoft Office
Excellent oral and written communication skills Preferred Qualifications
SAP Experience
Banner Experience
Project Management Experience
Posting Date 11/15/2021 Closing Date Open Until Filled Yes Notice of Non-Discrimination
Slippery Rock University of Pennsylvania does not discriminate on the basis of race, color, gender, sexual orientation, national origin, religion, age, disability, age/or veteran status in its programs or activities in accordance with Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Assistant Vice President for Human Resources and Compliance/Title IX Coordinator
008 Old Main Building
104 Maltby Avenue
Slippery Rock University
Slippery Rock, PA 16057
724.738.2016 Respect for Individuals in the Community
Slippery Rock University provides an environment that respects, encourages, and promotes the talents and contributions of all. Slippery Rock University values a community with a shared sense of purpose, where people demonstrate mutual respect and appreciation. Slippery Rock University values diversity that honors and includes all persons regardless of age, creed, disability, ethnic heritage, gender, gender identity, race, religion, sexual orientation, or socioeconomic status in academic and extracurricular endeavor, in the working environment, and in the daily life of the university community. Special Instructions to Applicants
Transcripts are required for this position.

Applicants may either upload copies using the “Transcript” selection under Optional Applicant Documents or mail them to:

Amy Warner, Search Chair Student Accounts
103 Old Main Building
Slippery Rock University Slippery Rock, PA 16057

Official transcripts are required prior to appointment.

Recommended candidates will be required to complete criminal background check, including Act 34 Background Check and Act 151 (Child Abuse) Background Check and Federal Criminal ( FBI ) clearance prior to appointment.

Full consideration will be given to applications received by December 3, 2021. Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor's degree?
   • Yes
   • No
2. * Do you have 3 years experience with Accounts Receivable, Revenue, Customer Collections and General Ledger Accounting?
   • Yes
   • No
3. * What is your level of knowledge with Excel?
   • Basic
   • Average
   • Advanced
   • None
4. * Please describe your previous experience providing customer service to clients.
   
   (Open Ended Question)
   
   
5. * Do you have any experience with a student information system (i.e. CARS/Jenzabar, Datatel, PeopleSoft, Banner)?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Unofficial Transcripts
2. Unofficial Transcripts 2
3. Unofficial Transcripts 3