Academic Support and Technology Specialist

Under direction of assigned manager, provides a range of support to facilitate LRC student computer and technical needs; oversees student help desk (computer/technical) in the LRC and provides support and oversight for technology in the LRC; functions as the LRC technical liaison with IIT; supervises and provides training to students and/or other workers; works as part of a cross-departmental team to support the District’s case management software; provides Tier 1 support for other software/hardware needs of the District and participates in a variety of LRC and Learning Commons operations; makes recommendations to management regarding policies and procedures, as well as future visioning, development and planning.
 
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff and students and values the rich diverse backgrounds that make up the campus community. The Information Systems Specialist- Learning Resources must demonstrate a profound understanding of and experience with successfully training and supporting individuals with varying backgrounds in order to administer all programs, initiatives, and activities required for this position. This includes persons with disabilities, various gender identities, sexual orientation, individuals from historically underrepresented communities and other groups to ensure the District provides an inclusive environment focused on strategies for success and equitable outcomes for all.