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Care Case Manager

Employer
Metropolitan State University of Denver
Location
Colorado, United States
Salary
Salary Not Specified
Posted date
Nov 12, 2021

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Position Type
Administrative, Student Affairs, Counseling, Disabled Student Services, Health Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Posting Number A01822 Position Title Care Case Manager Position Number E00551 Salary for Announcement
The salary range for this position is $45,300 – $56,650 . The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

For more information on MSU Denver’s compensation structure, please visit https://www.msudenver.edu/hr/compensation/professionalexecutivestaff/compensationstructureandguidelines/ Pay Grade
15 Employee Category Professional staff Department Student Care Center EClass Code Full Time Professional Staff Position Summary
As a part of Student Engagement and Wellness at Metropolitan State University of Denver, the Student Care Center is committed to student well-being by fostering a university community of integrity and respect. The scope of the office includes the facilitation of non-clinical case management on behalf of the CARE Team (behavioral intervention team), generalized support and referrals for students in crisis, oversight of the Roadrunner Food Pantry, managing the Student Emergency Retention Fund, assisting with public benefits and oversight of the Epic Scholars and HOPES Program. The Care Case Manager is an integral part of the Student Care Center team. Please note: This position is non-clinical but does preliminary assessments for immediate mental health and crisis intervention needs.

This position coordinates applicable case management responses for students who experience challenges that may interfere with their academic pursuits and/or may pose a threat to the health and safety of themselves, others, or place. This position supports the work of the University’s behavioral intervention team for students ( CARE Team). While maintaining appropriate professional boundaries, the Case Manager also works directly with students to manage support and/or safety related interventions referred to the CARE Team. The Care Case Manager actively collaborates and consults with faculty, Deans, advisors, health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to develop action plans related to student and community safety, and to ensure that plans are executed as written. The Care Case Manager also works to address students’ needs through case management which may include assisting with public benefit applications ( SNAP /Medicaid), triaging emergency housing needs and addressing basic needs insecurity. This position reports to the Director of the Student Care Center and supports the recommendations of the CARE Team. This position collaborates with other professional staff in the Student Care Center and the Dean of Students Office daily to provide timely case management for a variety of complex student needs.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of nearly 50% first generation students and over 45% students of color.

Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.

Metropolitan State University of Denver is an equal opportunity employer.

IND208 Duties/Responsibilities
As a member of the Student Care Center team, this position has the following responsibilities:

80% – Student Case Management and referrals coordination for the Student Care Center/ CARE Team
•Serve as a one point of contact for faculty, staff, and community members to express concerns regarding students who exhibit symptoms associated with distress. Actively work to develop rapport across the institution with faculty, staff, and students to increase visibility of Office programs designed to assist and intervene when students need support for complex issues. Outreach to students in distress as identified through CARE reports or who call or visit the office, providing appropriate and timely interventions. Respond to critical incidents on campus as needed.
•Make independent decisions, exercising sound professional judgment, in responding to student crises and/or in developing student case management plans. Manage a revolving student case load, assigned through the CARE Team, student conduct process, and/or at the request of the Director of the Student Care Center, Wellness or the Associate Vice President for Student Engagement & Wellness/Dean of Students.
•Implement non-clinical interventions to provide care, support and resources for students who have challenges with their health/wellness, academics, behavior, safety or their general welfare, basic needs resources, public benefit assistance and financial concerns.
•Liaise with health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to establish and ensure compliance with student action plans.
•In coordination with the Health and/or Counseling Centers, provide post-hospitalization support to students returning from a mental/behavioral health setting and transitioning back to the University environment. Assess for immediate mental health and crisis intervention needs (i.e.: suicidality).
•Assist students in navigating a variety of academic and financial appeals at the University.
•Assist students with single stop screener and public benefits applications for SNAP /Medicaid.
•Support the Student Care Center staff with food, housing, and other basic needs referrals for students.
•Assist with referrals to/from the emergency fund, managed by the Director of the Student Care Center.
•Manage highly sensitive case information and help manage workflow and urgency of cases, as needed. Adhere to and execute CARE Team protocols, including the maintenance of accurate electronic case management records.
•Assist with conducting audits of case management records to ensure compliance with stated protocols. Maintains a system of follow up for students who are referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.

20% – Student Care Center Support & Outreach
•Participate in communication/outreach efforts on behalf of the Student Care Center, including presentations to faculty, staff, and students about the CARE Team, Dean of Students Office and related processes.
•May serve on committees and assist with initiatives outside of the Student Care Center.
•This position may occasionally be asked to assist with food procurement, fundraising efforts, assessment projects, and events for the Roadrunner Food Pantry.
•Develop and maintain relationships with community and campus entities to stay updated on services that may be of value to MSU Denver students and/or who refer students to the Student Care Center/Dean of Students Office programs.
•Carry out special projects on behalf of the CARE Team and/or the Student Care Center that are designed to enhance campus and student safety.
•Assist with the assessment of student learning and/or the efficacy of Student Care Center
•May provide direct or indirect supervision of graduate and undergraduate students. Required Qualifications
•Completed Master’s degree in social work, psychology, student affairs, or a
related field
•Previous professional experience working with non-clinical case management, advising, or otherwise coordinating individual services for students and/or clients Preferred Qualifications
•Experience working in higher education setting or with CARE /Behavioral Intervention Teams.
•Experience responding to crisis situations.
•Demonstrated experience working with diverse populations such as low-income, people of color, military veterans, DACA /Dreamers, and first-generation college students

Work Hours
M-F: 8am-5pm Posting date 11/12/2021 Closing date Closing Instructions Open Until Filled To ensure full consideration, applications must be received by 11:59pm (MT) 12/03/2021 Special Instructions to Applicants
IMPORTANT : In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com .

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

The health and safety of students, faculty, staff and our prospective teammates are our highest priority and as an institution, we are required to have proof of vaccination on file for all employees.

MSU Denver is requiring all employees to provide proof of being fully vaccinated for Covid-19, or to submit an exemption and be subject to following the Covid-19 safety protocols. As an employee of MSU Denver, an exemption or lack of proof of vaccination will require you to submit to weekly Covid-19 testing starting the week of August 23, 2021.
Additionally, all institutions on campus are requiring that masks be worn indoors regardless of your vaccinations status. Talent Team Representative Sophia Montano Talent Team Representative E-mail smontan7@msudenver.edu Benefits
MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement
Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
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