DESK SERVICES COORDINATOR
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 11, 2021
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Job no: 244912-AS
Work type: Onsite, Staff-Full Time
Department: U HSGEVENT MANAGEMENT
Location: Madison
Categories: Guest Services and Sales
Job Summary:
The Desk Services Coordinator manages the operations and staff of the UW-Madison residential desk services program. This includes overseeing the daily operations of Desk Services, planning for and responding to the needs of customers and the University, and providing onboarding, training, and supervision for Desk Services staff.
About the Job:
Customer Service Manager (DS015)
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree or equivalent professional event management experience required. Preference will be given to degrees in higher education, hospitality, event management, communications, or related field.
Qualifications:
- At least one year of post-bachelor's degree experience in hospitality or higher education required
- Experience supervising students required
- Experience working with Residence Hall Front Desk operations preferred
- Experience working within a university housing setting preferred
Additional Information:
Primary schedule is 7:45am - 4:30pm. Afterhours and weekend work will be required as operationally needed. Schedule alterations as operation and position expectations demand.
A criminal background check will be conducted on finalist(s).
This is a full-time, twelve-month appointment. The starting annual salary is $49,700 or higher based on qualifications and includes a competitive retirement and benefits package.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
Department(s):
A850800-UNIVERSITY HOUSING/EVENT MANAGEMENT
Work Type:
Full Time: 100%
This position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $49,700 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
Applicants must submit a cover letter and resume within the online application system. Within the cover letter, please highlight the experiences listed on your resume, including hospitality and/or customer service experience, as well as your experience supervising staff.
Online applications must be received by 11:55pm on the deadline listed. We are unable to consider incomplete application materials. Applications for this position may be considered for future vacancies in this title within University Housing.
Contact:
Caleb Georgeson
hr@housing.wisc.edu
608-262-2766
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
Customer Service Manager(DS015)
Employment Class:
Academic Staff-Renewable
Job Number:
244912-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Nov 11 2021 Central Standard Time
Applications Close: Dec 8 2021 11:55 PM Central Standard Time
Work type: Onsite, Staff-Full Time
Department: U HSGEVENT MANAGEMENT
Location: Madison
Categories: Guest Services and Sales
Job Summary:
The Desk Services Coordinator manages the operations and staff of the UW-Madison residential desk services program. This includes overseeing the daily operations of Desk Services, planning for and responding to the needs of customers and the University, and providing onboarding, training, and supervision for Desk Services staff.
About the Job:
Customer Service Manager (DS015)
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Required
Bachelor's Degree or equivalent professional event management experience required. Preference will be given to degrees in higher education, hospitality, event management, communications, or related field.
Qualifications:
- At least one year of post-bachelor's degree experience in hospitality or higher education required
- Experience supervising students required
- Experience working with Residence Hall Front Desk operations preferred
- Experience working within a university housing setting preferred
Additional Information:
Primary schedule is 7:45am - 4:30pm. Afterhours and weekend work will be required as operationally needed. Schedule alterations as operation and position expectations demand.
A criminal background check will be conducted on finalist(s).
This is a full-time, twelve-month appointment. The starting annual salary is $49,700 or higher based on qualifications and includes a competitive retirement and benefits package.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.
Department(s):
A850800-UNIVERSITY HOUSING/EVENT MANAGEMENT
Work Type:
Full Time: 100%
This position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $49,700 ANNUAL (12 months)
Depending on Qualifications
Instructions to Applicants:
Applicants must submit a cover letter and resume within the online application system. Within the cover letter, please highlight the experiences listed on your resume, including hospitality and/or customer service experience, as well as your experience supervising staff.
Online applications must be received by 11:55pm on the deadline listed. We are unable to consider incomplete application materials. Applications for this position may be considered for future vacancies in this title within University Housing.
Contact:
Caleb Georgeson
hr@housing.wisc.edu
608-262-2766
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
Customer Service Manager(DS015)
Employment Class:
Academic Staff-Renewable
Job Number:
244912-AS
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Nov 11 2021 Central Standard Time
Applications Close: Dec 8 2021 11:55 PM Central Standard Time
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