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Specialist II, Enrollment Services

Pellissippi State Community College
Tennessee, United States
Salary Not Specified
Posted Date
Nov 11, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Type
Full Time
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Title: Specialist II, Enrollment Services

Number of Positions: 1

Position #: 651110

Type of Appointment: Full-Time

FLSA Status: Non-Exempt

To learn more about the Records department visit

Required Documents Needed to Upload at Time of Application:

· Cover Letter

· Resume

· Unofficial Transcripts

· Three professional references (See below)

Reference check requirements:

· Non-supervisory roles: three (3) current or former supervisors

· Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references

About Pellissippi State Community College

Pellissippi State Community College is one of 40 institutions in the Tennessee Board of Regents system. TBR is the governing board of the College System of Tennessee, offering more than 400 programs of study at the state’s 13 community colleges, 27 colleges of applied technology and the online TN eCampus. The college serves an average of 10,000 students, making it the largest community college in Tennessee by enrollment. Pellissippi State Community College offers eligible employees a comprehensive benefits package that includes health, dental, vision, life insurance, retirement programs, time off including annual and sick leave, and much more.

In 2018, Pellissippi State became a member of an Achieve the Dream (ATD) three-year cohort adopting a theme of Start Strong, Stay Strong, Finish Strong for our work. Achieve the Dream has partnered with the program Integrated Student Experience at Pellissippi State (Insteps) to improve the fall-to-fall retention rates for full-time and part-time students by 13% in the next five years. Our vision is to ensure every student who attends Pellissippi State will develop a sense of belonging and confidence in their ability to succeed academically, grow intellectually, and make timely progress towards achieving their educational and vocational goals. If this is something that aligns with your values, we encourage you to apply.

Culture and Diversity

Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women’s suffragist Lactive in the ratification of the 19thamendment and was born and raised in Knoxville.

The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville , the Beck Cultural Exchange Center , the Knoxville Urban League , Knoxville City , Knox County , My Knox Village , Knox Pride , Centro Hispano de East TN , and Knoxville chamber

BASIC JOB SUMMARY: The overall purpose of this job is to coordinate and administer Entrance Testing and Exit Testing at Pellissippi State. Work with other departments when entrance testing and exit questions arise.


55% Oversee and administer entrance and exit testing processes at five campuses. Check student readiness in Banner, enter scores into Banner and confirm accuracy, research errors and determine causes and solutions, report number of students tested each month. Ensure students requiring accommodations are scheduled accurately and in a timely manner. Coordinate Michigan Tests and grade test for non-native English-speaking students. Schedule rooms and staff to cover tests.

15% Work with Dual Enrollment Specialist in processing high school transcripts, immunization forms, ACT scores, and answering DE questions. Assist with verifying grants through the Tennessee Student Assistance Corporation database.

10% Process timesheets for twelve employees and one contract employee in Enrollment Services Dept. Prepare part time contracts when needed. Compile minutes for bi-weekly Enrollment Services staff meeting and distribute. Serve as a back-up for Admissions/Records processing.

5% Order supplies and submit requisitions through PelliBiz for Admissions/Records including travel requisitions for AVP, enrollment services coordinators, and managers within the department.

5% Recommend to hire, supervise, and train employee to assist with administering entrance tests.

5% Assist with compiling and editing Volunteer Bridge Cohort reports

5% Serve on college committees as required and perform other duties as needed with the Enrollment Services Department.


All employees are expected to engage in strategic institutional efforts related to diversity, equity, and inclusion of marginalized students. T

he College reserves the right to change or reassign job duties, or combine positions at any time.


· An Associate’s Degree from an accredited institution

· Three years of related experience

· Excellent computer skills

· College work experience

· Excellent written communication skills


· Banner experience’

· Understanding and knowledge of the requirements for students needing testing

· Knowledge of the community college setting and entrance and exit testing procedures

Part-time work experience is calculated at 50% credit of full-time work experience.


· Takes initiative to get things done without being prompted

· Possesses a high degree of attention to detail

· Keeps errors and mistakes to a minimum ensuring accuracy and consistency

· Ability to meet deadlines

· Ability to stay current on knowledge relevant to the position

PHYSICAL DEMANDS: A lot of sitting is involved. Sitting at the computer working on paper work and sitting while administering tests. Travel is required to other campuses to gives tests.


The nature of the interaction in terms of testing responsibilities is to provide testing services, provide scores results when missing, discuss test results, and work with others to help resolve testing issues and conflicts when they arise. This employee interacts with all the site deans to arrange times for entrance testing. This employee also interacts with advising by providing up-to the moment scoring so that a student can be placed in proper courses. Also, this employee works closely with classroom schedulers around the college to ensure proper spaces for testing. She works with deans of departments and site campuses and other faculty with interpretation of scores. Also, this employee will work with TN Achieves during their summer program by providing testing services for their students.


The employee needs to possess strong decision-making and problem-solving skills and be able to make decisions on-the-spot without having to consult the supervisor. He or she must be able to troubleshoot when having computer issues while testing. He/she must be able to find alternate solutions on the spot and be able to solve issues during high stressful times. The following policies govern my work:

Admissions, Financial Aid, and Academic Standards policies and procedures: Understand, explain, and implement Admissions Policy 03:11:00 Section VI and VII and Academic Standards Policy 03:11:01 Section I, H.

A-100 policy as it relates to Entrance testing and placement.

Grievance procedures pertaining to students or faculty: Understanding internal College and TBR policies (grade appeals, P-080 complaints) as well as guidelines and resources for filing outside agency complaints regarding discrimination and academic complaints and being able to explain to students their options and the procedures for filing a complaint (i.e. the office or individual to whom complaints should be addressed; directing students to appropriate paperwork and policies regarding complaints).

Human Resources policies and procedures: Guiding contract employees and work study students in the completion of requirements and paperwork associated with working for the College. Writing and managing contracts and payroll time sheets for contract employees.

PHYSICAL DEMANDS: A lot of sitting is involved. Sitting at the computer working on paper work and sitting while administering tests. Travel is required to other campuses to gives tests.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Pay Rate: $34,000 - $41,620/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at .

A summary of our benefits can be found at

If you are interested in this position, click on the link to the left to apply.


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