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Program Assistant

Northeastern University
Massachusetts, United States
Salary Not specified
Posted Date
Nov 11, 2021

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Position Type
Administrative, Business & Administrative Affairs, Alumni Affairs
Employment Level
Employment Type
Full Time
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Program Assistant

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Northeastern community has a tradition of giving back, and each day, we witness the impact of our community's remarkable generosity. Our students are pursuing co-ops in all corners of the globe, growing their cultural fluency and preparing to thrive in the world. Our faculty are delivering leading-edge scholarship, teaching and mentoring tomorrow's leaders. And our researchers are pioneering new lines of inquiry, accelerating discovery in emerging fields. Northeastern University Advancement plays an integral role in engaging the Northeastern community to create a stronger, more sustainable, and bright future.

The Program Assistant serves in the essential role of providing administrative support to ensure efficient operation of Alumni Relations (AR)'s Student Engagement + Philanthropy team. Under the direction of the Director for Student Engagement + Philanthropy, the Program Assistant will:

1) assist in the planning and production of successful in person and virtual programs, events, and activities from concept to post-mortem, including, but not limited to programs, events and activities that support student engagement and philanthropy efforts;
2) help coordinate event logistics including researching venues, caterers, entertainers, photographers, transportation carriers, etc.;
3) manage event registrations including creating, updating and maintaining registration forms, entry of data into appropriate systems (Salesforce, Cvent), and management of outputs needed from appropriate systems (e.g. attendance lists, reports, name badges);
4) maintain and update Student Engagement + Philanthropy focused web pages;
5) administer post-event follow up including recording attendance in Salesforce and compiling event wrap-ups for analysis;
6) provide administrative support for AR's student organizations, including Student Alumni Ambassadors (SAA) and Senior Year Experience Board (SYEB);
7) act as a customer-service focused resource for the members of the global university community, including internal colleagues, alumni, parents, students, friends, vendors, and other external and internal entities; and
8) provide additional administrative office support to the Student Engagement + Philanthropy team.

Additionally, this position may also be asked to perform other duties and special projects as assigned.

The Program Assistant must be able to represent the university, the Advancement Division, and AR team in a professional, enthusiastic manner with a customer service and team focus. As a member of the Advancement Division, it is essential for the Program Assistant to understand and actively support the role philanthropy plays in engaging the Northeastern community. This position interacts with students on Northeastern University's Boston campus, and requires the Program Assistant to perform their duties in person on the Boston campus.

Bachelor's degree preferred. One to three years of experience working in an office environment with a background in event planning and/or customer service. Experience working in higher education with students and alumni is a plus. This role requires excellent coordination, organization, and written and oral communication skills, including a strong phone presence. Ability to work independently and be productive with minimal supervision as well as in a team environment on several projects at a time, is necessary. Must be proactive, anticipate problems, and be resourceful to find workable solutions. The ideal candidate will also be detail oriented with strong customer service and interpersonal skills and have a high level of self-confidence and enthusiasm, as well as proficiency with virtual communication platforms and online learning tools.

A self-starter who is flexible to changing priorities, adaptable to new systems and able to interact professionally and diplomatically with students, alumni, volunteers, parents, staff, faculty, vendors and external entities is required.

Strong computer skills including proficient use of Microsoft Excel, Outlook, PowerPoint, and Word are required; Experience with Salesforce and Cvent is helpful.

This position requires the selected candidate to work in person on Northeastern University's Boston campus. Evening and weekend work required as events, programs, and activity needs dictate, along with occasional local and regional travel.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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