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Information Technology Technician I

Connecticut State Colleges and Universities
Connecticut, United States
Salary Not Specified
Posted Date
Nov 11, 2021

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Position Type
Faculty Positions, Science, Technology & Mathematics, Computer Sciences & Technology, Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other, Chief Technology & Information Officers
Employment Type
Full Time
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Posted: November 10, 2021
Level: Community College Professional 14, 12-month, tenure track position
Hours: Full-time, 35 hours per week
Job Posting #: NVCC 21- 30
Closing Date: Applications must be submitted by 5:00pm (EST) on Friday, December 10, 2021


Naugatuck Valley Community College
750 Chase Parkway, Waterbury, CT 06708

CT State Community College Mission:

Connecticut State Community College (CT State) provides access to academically rigorous and innovative education and training focused on student success. The College supports excellence in teaching and learning, makes data-informed decisions, promotes equity, advances positive change for the students, communities, and industries it serves, and awards associates degrees and certificates.

CT State Community College Vision:

CT State will be recognized for exceptional student success, educational leadership, and transformative collaboration with business and industry, government, educational, and key stakeholders while advancing diverse opportunities for Connecticut’s citizens and communities.

Anticipated Start Date:

January 2022

Position Summary:

The Information Technology Technician I perform computer hardware and software maintenance and repair at a Community College which relies on computerized services in support of its academic and administrative functions. Those computerized services include information technology assistance to academic computer labs, classroom computerized instruction, and to departments such as the Business Office, Registrar, Admission, Library, and Student Services.

The position’s role is focused on providing technical assistance to the users of the various computer systems through diagnosing and repairing computer and software operating problems but also includes computer installation and modification as well as demonstrating proper computer and related equipment operation.

Incumbents must possess a proven ability to effectively work with a culturally, linguistically, and ethnically diverse faculty, staff, and student. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.)

Minimum Qualifications:

Associate’s degree, preferably in a computer technology area, or one to three years of experience in the computer system and software installation, repair, maintenance, and operation; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties.

Successful Candidate must have or must possess:
  • Experience with microcomputer hardware, software, related peripheral equipment, software applications, and equipment assembly and installation.
  • Experience installing, operating, adapting, diagnosing, and repairing malfunctions in computer equipment and software, including complex software systems such as the Banner system.
Substitutions Allowed:

Applicants who do not meet the minimum qualifications as stated are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position and by providing appropriate references. Exceptions to the degree requirements may be made for compelling reasons.

Preferred Qualifications:
  • Experience in a high-volume Help Desk environment.
  • Experience with enterprise-level Help Desk software
  • CompTIA A+ Certification
  • Outstanding telephone and communication skills.
  • Proven record of customer service skills and orientation.
  • Ability to manage multiple projects at the same time with frequent interruptions
  • Experience in a high-volume support organization, including both in-person and telephone support
  • Experience in diagnosing, maintaining, and repairing Audio/Visual classroom equipment.
  • Experience in promptly responding to all user questions received via email, telephone, or in-person providing accurate, secure, and reliable information.
  • Experience in escalating unresolved issues to the next level of support.
Example of Job Duties:

Under the direction of the Director of Information Technology or another administrator, the Information Technology Technician I is accountable for providing technically sound assistance in installation, maintenance, and repair of computer equipment and software as assigned, through effective performance in these essential functional areas:
  • Functioning of the College’s microcomputer systems.
  1. Installing, configuring, adapting, and testing hardware and software in assigned areas.
  2. Diagnosing hardware and software malfunctions in computers and related equipment and making needed repairs and restorations.
  3. Monitoring and evaluating system performance, including online, networked, and security systems, and making or recommending needed interventions to maintain performance.
  4. Installing and testing revised versions of programs and software to assist in maintaining the status of users’ systems.
  5. Ordering and maintaining an appropriate supply of computer equipment parts and materials
  • Advice and assistance in computer and peripheral equipment operation
In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings. These may involve attendance at evening or weekend events.

This posting includes qualifications, experience, and skills but is not limited to the full specifications stated in the job description.

Starting Salary:

$49,048 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. Salary Range for this level is $49,048-$89,025.

Application Instructions:

Submit a cover letter, resume and a copy of Official College Transcripts.

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check, and, when appropriate, a financial (credit) report or driving history check.

Prior to extending an offer of employment, the finalists for state employees must prove that they (1 )are fully vaccinated against COVID-19; (2) have received the first dose and has either received a second dose or has an appointment for the second dose in a two-dose series vaccination, such as Pfizer or Moderna vaccines, or has received a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine; or (3) have applied for an exemption from this requirement because a physician, physician’s assistant, or advanced practice registered nurse has determined that the administration of COVID-19 vaccine is likely to be detrimental to their health, or the finalist objects to vaccination on the basis of a sincerely held religious or spiritual belief. Each application for an exemption will be considered on an individualized, case-by-case basis, and any applicant for an exemption must provide appropriate supporting documentation if requested. Executive Order

Continuing Notice of Nondiscrimination

CSCC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: Nicholas D'Agostino Manager of Affirmative Action, Diversity, and Inclusion


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