The Development Coordinator for Annual Giving will serve a key role
on the Leadership Annual Giving (LAG) team, which promotes and
facilitates philanthropy from alumni and parents of American
University. The position will be responsible for providing
extensive administrative support to the LAG team, consisting of
three front-line fundraisers reporting to the Director of
Development, Annual Giving. The Development Coordinator will be an
energetic, team-oriented individual who can operate independently
in a fast-paced, highly professional environment as an integral
member of a nine-member Annual Giving office and a much larger
Development & Alumni Relations staff.
Position Type/Expected Hours of Work
- Administrative Support- Provide administrative support
to the Director of Development, Annual Giving, and the Associate
Directors of Development, Leadership Annual Giving including
coordinating travel arrangements, research for high level donors
and prospects, coordinating the creation of briefing materials,
submitting travel reconciliations, and maintaining calendar
schedules. Support gift officers by promptly submitting receipts
and reimbursement requests upon completion of business trips.
- Reporting- Consistently meet with gift officers
individually to review their portfolio activity and to track their
fiscal year work plan actual-to-goals. Produce reports accordingly.
Develop and maintain an effective and efficient working knowledge
of the CRM Advance database. Enter contact summaries and
solicitations into the system to ensure that prospect records are
always complete and updated.
- Customer Service- Act as a point of entry for all
incoming inquiries – from internal and external constituents.
Screen requests and take appropriate action, which may include
responding to general questions, directing calls to relevant staff
within the university or to external contacts, and providing
information on giving to AU. Ensure that timely and appropriate
responses are provided.
- Team Support-Provide additional support to the entire
annual giving team in implementing programs to increase annual
giving support of the university, including direct mail and
electronic annual giving appeals, the student calling program, the
AU Senior Gift Campaign, crowdfunding projects, and giving day.
Participate in AU annual giving events as needed.
- Other duties as needed or assigned by Director of Development,
Required Education and Experience
- Full time
- Specialist A
Additional Eligibility Qualifications
- Bachelor’s degree from an accredited educational institution or
equivalent education, training and experience required.
- Two or more years of successful experience in a higher
education setting or related experience required.
- Excellent written, verbal and interpersonal communication
skills are required.
- Proficiency with Microsoft Office Suite is required.
- Familiarity with Ellucian's Colleague Advancement or similar
database is required.
- A successful candidate must demonstrate a strong attention to
detail, ability to prioritize tasks to meet deadlines, and the
ability to analyze and articulate reasons for giving. Must be
conscientious self–directed, dependable, and have the ability to
recognize emerging needs and the willingness to assume
responsibility for addressing them.
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American University is an equal opportunity, affirmative action
institution that operates in compliance with applicable laws and
regulations. The university does not discriminate on the basis of
race, color, national origin, religion, sex (including pregnancy),
age, sexual orientation, disability, marital status, personal
appearance, gender identity and expression, family
responsibilities, political affiliation, source of income, veteran
status, an individual’s genetic information or any other bases
under federal or local laws (collectively "Protected Bases") in its
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