Associate Director of Student Financial Services

The Associate Director will assist the Director of Student Financial Services in the administration of federal, state, and institutional financial aid programs. They will assist in developing and applying policies and procedures for Student Financial Services. The Associate Director will manage operational staff in the department and coordinate training and development. The position will oversee all operations related to financial aid awarding, verification processing, VA programs, and student employment. The Associate Director will work closely with IT and the Director on updating and maintaining Colleague as it relates to financial aid processes.  

Essential Functions:

• Supervises SFS operational staff and provides development and support as needed.
• Oversees the awarding process including manual awarding/adjusting of financial aid packages.
• Assists in administering federal and state programs and coordinates regular reconciliation.
• Manages the application of the Federal Work Study program and other student employment.
• Oversees the administration of VA programs including counseling and reporting.
• Assists with administration of programs like tuition waiver, remission, and others as needed.
• Works with Director on creating, revising, and applying policies and procedures for SFS.
• Coordinates regular SFS reporting and identifies areas of improvement within the department.
• Assists Director with audits, reporting, and other compliance areas as needed.
• Regularly review and update SFS documents, publications, and website as needed.
• Reviews and applies professional judgments in accordance with federal and institutional policies.
• Develops, maintains, and presents training materials to staff and assists with hiring when needed.
• Participates in on-campus functions/activities as needed. Some weekends required.
• Assists with FA counseling as needed, especially in areas related to responsibilities.
• Works closely with Director and staff to identify and prioritize areas of improvement.
• Attends trainings and conferences in key areas and maintains an understanding of trends.
• Demonstrates a commitment to continuous improvement and supports mission, vision, and values.

Minimum Qualifications:

• Bachelor’s Degree required. 
• Minimum 3 years of experience in financial aid administration. 
• Supervisory experience required. 
• Strong communication and technical skills.

Preferred Qualifications:

• Bachelor’s Degree required. Master’s Degree preferred.
• Minimum 3-5 years of experience in financial aid administration (private college preferred).
• Supervisory experience required.
• Colleague experience strongly preferred.
• Strong communication and technical skills.