Housing Assignment Officer

Position Summary: Reporting to the Assistant Director of Housing Assignments, this position is responsible for maintaining accurate assignment records, billing, and housing administrative functions for residential students assigned to multiple University operated housing facilities. This position is responsible for assisting the Assistant Director of Housing Assignments with the implementation of application and assignment processes, and will independently implement placement of students within assigned areas for general and affinity group housing. The position serves as a first contact for students, housing staff, and University partners in relation to students housed in their areas and exercises judgement and discretion as needed to resolve situations which may present. This position is part of the HRL front-line response team and will handle significant volumes of calls, visits, and electronic communications related to housing assignments and administrative processes. Minimum Qualifications:

* Bachelor’s degree required.
* Excellent verbal and written communication skills, including interpersonal communication skills for working with a diverse campus community.
* Excellent customer service skills, including the ability to respond to constituencies who may be in a distressed state.
* The ability and willingness to develop knowledge of, respect for, and skills for engaging with community members of cultures, backgrounds, and experiences which may be different from one’s own.
* The ability to respond to multiple requests and priorities in a fast-paced environment where circumstances or individual situations may be fluid or unique to specific occurrences.
* Administer, support, and communicate complex processes and procedures related to the assignment of individuals to campus housing facilities.
* Willingness to take initiative and work independently within specified time constraints.
* The ability to exercise judgement and sound decision-making skills based upon knowledge of departmental policies, processes, and practices.
* Keen attention to detail and ability to maintain electronic records with a high level of accuracy as they pertain to occupancy management and housing related information.
* Proficiency with standard office applications (Microsoft and Google office suites) and the ability and willingness to learn new systems and applications as required to respond to changing position needs.
* The ability to generate reports based upon information from multiple data sources; including, the ability to utilize reporting tools to generate information.

Preferred Qualifications:

* Prior experience working in a higher education setting or with housing/leasing management.
* Recognition and appreciation that we are all educators and whether through administrative processes or supporting students/families, each engagement can be an educational opportunity to support learning and development.

Special Instructions to Applicants:

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, females, protected veterans, individuals with disabilities, or on the basis of sexual orientation or gender identity.