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Specialist

Employer
Columbus State Community College
Location
Ohio, United States
Salary
Salary Not Specified
Posted Date
Nov 10, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Student Affairs, Disabled Student Services, Student Activities & Services
Employment Type
Full Time
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Requisition ID:
req3400

Job Title: Specialist

Department: Student Affairs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation: $17.52

Schedule: M-F; 8am - 5pm; potential for evenings and weekends

Job Description:

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

A Testing & Accessibility Administrative Specialist reports to the Assistant Director of Testing & Accessibility or other Department Administrator and assists in providing clerical and organizational support, front-facing customer service and support, and maintenance of departmental budget(s)/purchasing requests.

The individual best suited for this role is one who is open and willing to working with diverse student populations while remaining consistent and unbiased in the delivery of services. This individual will be dedicated to creating a positive, equitable, and inclusive experience for all students during their time at Columbus State. Building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.

Core Competencies Required

Professionalism, Managing Work, Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Quality Orientation, Communication, Adaptability, Continuous Learning, Positive Approach, Energy, Influencing

ESSENTIAL JOB FUNCTIONS

Administrative/Clerical

Accurately manages and records disability documentation received via email, fax, mail, and/or dropped off in person. Responsible for monitoring and managing email correspondence with account associated with documentation submission (dsdocumentation@cscc.edu). Assigns documentation received to Advocates, uploads documentation into documentation management systems (e.g. ClockWork and OnBase), and notates assignment on documentation log.

Assists students in the scheduling of Intake appointments. Maintains documents for intake, including (but not limited to): digital Intake Form, Access Plan, Release of Information, and other forms related to intake and documentation retrieval. Manages pending file of documentation and appropriate documentation retention standards. Responsible for entering confidential student information into database.

Assists in reporting and tracking students served through the Department of Testing & Accessibility. Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.
Assists Director and Administrative team with Budget by preparing budget reports and requisitions as well as tracking expenses.
Responsible for scheduling of departmental meetings, Testing & Accessibility related committee meetings, and community outreach events. Serves as a record keeper/note taker during departmental meetings, maintaining the agenda and meeting minutes.

Oversees the department's compliance and requirements for Campus Records Retention protocols.
Assumes general responsibility for the operation of the function, subject to management overview and supervision.

Customer Service

Delivers excellent customer service and provide students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment -- both in-person and in the virtual environment. Must be aware and able to conform to the proper etiquette for interacting with individuals with a disability.

Answer student, faculty, adjunct, and staff inquiries (via phone, email, chat, or in person); provide accurate information about services offered by the department and how to access them (e.g., how to receive accommodations, etc.); and make referrals to other campus resources as appropriate. Serves as a Testing & Accessibility representative at campus and community outreach events.

Acts as Testing & Accessibility liaison to Student Central providing guidance to students seeking assistance from the department of Testing & Accessibility.

Assists students in obtaining appropriate disability documentations information from high schools, treating specialists, etc.
Services customers, using expertise and experience in Testing & Accessibility. Greets, trouble shoots and resolves student issues and concerns. Guides students to appropriate resources when necessary.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties and Responsibilities

Attends all required department meetings and trainings.

Manages multiple assignments of varying complexity while meeting federal as well as internal (Dept. of Testing & Accessibility, Columbus State, etc.) regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Maintains confidentiality of student information in accordance with Higher Education FERPA.

Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis. This individual may work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.

Other duties as required inclusive of providing assistance as needed during peak periods.

Usual Physical Requirements

While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.

Working Conditions

Typical office environment. Regular exposure to moderate noise typical to business offices.

Knowledge, Skills and Abilities: Knowledge of: standard practices of working in a higher education, student facing environment. Business related software, including Microsoft Office applications (Work, Excel, Outlook, PowerPoint); database management; standard office procedures and practices; office administration; business English word usage, spelling, sentence structure, and punctuation; FERPA. Skill in: verbal and written communications; prioritizing tasks; strong customer service orientation; self-motivation; conflict resolution; general typing; attention to detail; organizational and project management; solving organizational problems; time management; problem-solving under pressure. Performing administrative duties in support of Testing & Accessibility; application of job-related computer software; operation of job-related equipment including computer, and other equipment. Ability to: develop and maintain effective working relationships with associates, vendors, students, faculty, and general public; maintain confidential and sensitive information; use good judgement; excellent listening skills; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; originate correspondence; work independently; exhibit flexibility in work schedule and job tasks; maintain accurate and complete work records.

Minimum Qualifications:

Associate degree with clerical and administrative skills commensurate to assigned position requirements. Experience with word processing, data entry, spreadsheet software, standard office practices and office management. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

Additional Information: Employee typically gains the necessary level of expertise by demonstrating job competency acquired through on-the-job training, development, and experience with Columbus State.

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