Records Coordinator (Hybrid Work Options)

Records Coordinator
Department: Office of the Registrar
Location: Columbia, MO
Type: Staff, Full-time

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:
The Records Coordinator will coordinate student records and enrollment processes, process transcript requests, and troubleshoot issues for students, faculty and staff at all campuses. Responsible duties can vary and may not consist of all items listed below.

• Manage various phone calls that come to the Office of the Registrar, with the ability to handle situations that are related to records, transcripts, evaluations and diplomas.
• Monitor transcript requests, update student information and troubleshoot issues with Parchment system. Print and mail official transcripts, when necessary.
• Respond to requests for information via phone, fax, mail or email. Verify student address and account information.
• Research and troubleshoot issues concerning requests, grades, and hard copy transcripts.
• Process numerous forms, enrollment and degree verifications, and requests for transcript.
• Process diplomas for posting or reorders as necessary.
• Process incoming transcripts, change of degree program requests and declaration of candidacy for graduation requests.
• Run complex, multi-step processes related to student grade/attendance processing and reporting each term.

Minimum Qualifications:

• High School diploma or equivalent with significant college coursework.
• Relevant experience in an office environment.

Preferred Qualifications:

• Bachelor’s degree from an accredited institution.
• Experience working in a college environment.
• Experience with Colleague or other similar college software system.

Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers .

Other Requirements: Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.

Review of applications will begin immediately and continue until the position has been filled.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats