PT Helpdesk Technician

Helpdesk Technician
Department: Technology Services
Location: Columbia, MO
Type: Staff, Part-time
Salary Range starts at: $11.50 per hour

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary
The Part-Time Helpdesk Technician will provide first-tier computer support to end users on a variety of IT issues. Respond to IT client telephone calls, voicemail requests for service and tickets submitted online. For issues that are beyond the scope of the part-time Helpdesk technician responsibilities, Helpdesk tickets will be categorized and routed to the appropriate staff to ensure a timely resolution. This position provides coverage for evening and weekend Helpdesk hours, and may be subject to change based on customer needs, and workload.

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the Technology Services Department.
• Provide tier 1 technical support for in-person, phone, and email customers
• Provide basic instruction for end users on a wide range of supported platforms
• Utilize support ticket software to create and route trouble tickets
• Participate in the creation, auditing, and maintaining of process documentation
• Actively participate in the quality assurance call review process
• Provide training assistance for student workers and peers
• Effectively manage projects assigned by supervisors
• Act as shift lead for evening and weekend student workers

Minimum Qualifications

• High School diploma or GED
• Basic knowledge of PC hardware
• Basic knowledge of Microsoft OS including Windows 7, 8.1, and 10
• Basic knowledge of Microsoft Office products, web, and database systems
• Proficiency in customer service, time management, and written/verbal communication skills
• Ability to work independently and as part of a team, with or without direct supervision
• Experience in a call center, higher education, or related field preferred

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats