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Part Time Student Services Assistant

Employer
Montgomery County Community College
Location
Pennsylvania, United States
Salary
Competitive Salary
Posted date
Nov 10, 2021

View more

Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar, Student Activities & Services
Employment Level
Administrative
Employment Type
Part Time
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Part Time Student Services Assistant

Part Time Support Staff (P-4); Hourly Rate: 16.99

Reports to: Coordinator of Enrollment Operations

FLSA Status: Non-Exempt

Closing date for applications is 11/21/2021

Hours: 25 hour per week. During Peak times, may work up to 29 hours. Hours are Monday 8am- 4pm; Tuesday 10am – 3pm; Wednesday Off; Thursday 10am – 3pm; Friday, 9am – 4pm

*This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.

The selected candidate will work on campus a minimum of two (2) days per week. As the College re-opens the campuses, the selected candidate will transition to 100% on-campus work.

Basic Purpose:

This position will provide support to both new and returning students at the College as part of the College's mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Enrollment Services Processing Team. This includes in-person and back office duties. Service touchpoints will include the use of the following methods: in person; phone; email; text; online; chat, Starfish; Blackboard, and other Self-Service systems to support student success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Identify need for and schedule appointments with advisors; Process transcript requests; processing of various Enrollment Services data and forms as needed to including change of name and address and residency information; Processing change of majors; Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other procedural documentation to ensure accuracy and completion of processes and responses to student inquiries; Send, receive, and distribute mail, e-mails, and telephone calls and voicemail. Use of imaging system to link relevant documents to electronic student records.
  • Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries. Schedule appointments with financial aid specialists. 
  • Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
  • Performs related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk (Welcome and check in New, Returning and Prospective students), Switchboard or outreach to students.
  • Provide operational support to Student Success Center staff to include but not be limited to: Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Assist with registration events. 
  • Assist Testing Center with coverage; Provide support with placement testing, exemptions and scheduling
  • Perform other duties as assigned

ESSENTIAL KNOWLEDGE & SKILLS:

1. Education/Training/Work Experience:

  • High School diploma or GED required with 3 years work related experience required OR
  • Associate's degree may be preferred with 1 to 2 years work related experience required
  • Proficiency in computer skills required
  • Excellent communication, both written and oral required

2. Specialized Knowledge & Skills:

  • Specialized training in specific software or process may be required
  • Customer service skills
  • Problem-solving skills
  • Ability to take initiative and work with minimal supervision

3. Additional Information Required:

  • Ability to multitask
  • Attention to detail
  • Ability to maintain confidentiality
  • Ability to prioritize workload
  • Ability to use some discretion and judgment
  • Ability to work within a team-oriented setting

Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College's diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.

Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College's diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity. Montgomery County Community College (MCCC) has a strong institutional commitment to diversity and is dedicated to excellence through diversity in education and employment. MCCC, an EEO Employer, provides equal employment and educational opportunities to all who are qualified. In keeping with the College's diversity initiative, MCCC seeks and welcomes applications from diverse candidates, those who have had multicultural experience, and those who can demonstrate a commitment to diversity.
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