Customer Relations Supervisor

Mohawk Valley Community College
New York, United States
Salary Not Specified
Posted date
Nov 9, 2021

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Position Type
Faculty Positions, Business & Management, Business Administration, Administrative, Business & Administrative Affairs, Business & Administrative Support, Other Business & Administrative Affairs, Financial Affairs, Alumni Affairs
Employment Type
Full Time

Customer Relations Supervisor

Salary: $35,835

This is a provisional appointment. Successful candidate will be required to complete an Oneida County Civil Service Application for approval; as well as, apply and take the competitive Oneida County exam and be one of the top three candidates.

Mohawk Valley Community College provides accessible, high-quality educational opportunities to meet the diverse needs of our students. We are the community’s college, committed to student success through partnerships, transfer and career pathways, and personal enrichment.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a full-time Customer Relations Supervisor in our Business Office. The Customer Relations Supervisor provides support for planning and implementing customer services activities. The work is performed under general supervision, and in accordance with established objectives, policies and detailed procedures. Considerable leeway is permitted for the exercise of independent judgment in carrying out work assignments. The incumbent may supervise the work of clerical personnel. The incumbent does related work as required.

Typical work activities:
  • Oversees the collection of accounts receivable and overdue accounts by planning and controlling work flow in accordance with established policy and procedure;
  • Handles complaints; suggests solutions to problems and conducts correspondence;
  • Reviews and analyzes delinquent accounts, monthly and quarterly billings, and prepares the information needed for the processing of delinquent notices;
  • Makes arrangements with customers for payment of overdue bills in accordance with established policy;
  • Prepares, institutes, maintains and administers billing and collection policies, procedures and controls;
  • Performs public relations activities relating to collection of accounts and resolutions of billing errors and customer complaints;
  • Recommends when accounts should be sent to a collection agency for non-payment;
  • May perform account audits occasionally;
  • Prepares written communications and reports to students which include billing statements, certificate of residence notices, past due statements, and refund checks;
  • May be assigned to prepare special studies and evaluations of various billings and collection activities;
  • Supervises billing and collection of tuition and fees, retiree insurance payments, vendor payments, other miscellaneous payments to the college;
  • Consults with management on customer service and various accounts receivable matters.

Full performance knowledge, skills, abilities and personal characteristics: Thorough knowledge of modern office terminology, procedures, and equipment; thorough knowledge of business arithmetic and English; good knowledge of modern methods used in collecting and controlling delinquent accounts; good knowledge of office practices; ability to develop and install efficient office methods and procedures; ability to understand and interpret written material; ability to understand and carry out oral and written directions; ability to maintain accurate office records and prepare comprehensive reports; ability to secure the cooperation of others; ability to deal effectively with the public; demonstrated awareness of the importance of consumer relations; clerical aptitude; good judgment in solving consumer problems; physical condition commensurate with the demands of the position.

Minimum Qualifications: Either:

(A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s Degree in business administration or public management, accounting, economics, or a closely related field and one (1) year of experience involving the billing and collection of accounts and related record keeping activities; OR

(B) Graduation from a regionally accredited or a New York State registered college with an Associate’s Degree in business administration or public management, accounting, economics, or a closely related field and three (3) years of experience as listed in (A) above; OR

(C) Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience as listed in (A) above; OR

(D) An equivalent combination of training and experience as defined by the limits of (A) through (C) above.

Special Instructions to Applicants: Official academic transcripts required upon hire.

Review Start Date: 1/10/2022

Mohawk Valley Community College is an Affirmative Action, Equal Opportunity Employer deeply committed to a community of excellence, equity, and diversity. MVCC maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and global worldview. We value the many similarities and differences among individuals and groups. We are committed to preparing students to understand, live among, appreciate, and work in a world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, different abilities, sexual orientations and gender identities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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