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Director of Integrated Enrollment Services

Unity College
Maine, United States
Salary Not specified
Posted date
Nov 10, 2021

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Position Type
Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
Employment Level
Employment Type
Full Time
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The Director of Enrollment Support Services oversees the Integrated Enrollment Services (IES) unit to ensure effective processing, automation, integrity, and timely accuracy of all data processed through IES. This position will verify information regarding data quality and data completeness, produce data reports as requested, oversee paperless content management system, and supervise the IES staff, their work, and effectiveness.

Responsible for the incoming and outgoing daily flow of data and documents through the college, the collection and verification of all related documents and the timely and accurate posting of information to the appropriate information systems, while maintaining a high level of data integrity and accuracy. This position is responsible for maintenance of the Integrated Enrollment Services Catalog, as well as for the timely execution of services described within the catalog. The Director of Enrollment Support Services executes adopted communication channels with various internal and external constituents with a strong focus on institutional priorities. This position reports to the Executive Director of Student Financial and Enrollment Services.


  • Provide overall leadership for the IES. Leads regular staff meetings. In conjunction with the Executive Director, develops unit goals and objectives.
  • Serve as a database authority for multiple campus information systems, including but not limited to, CAMS and Salesforce.
  • Develop and run reports to distribute and assign work to processing teams.
  • Monitor the flow of information and any backlog, so clearance processes may be developed and instituted.
  • Ensure that all business processes are documented and current. Implement and modify processes to enhance attainment of goals, increase integration, and maximize efficiency.
  • Assure that all information is processed according to established time frame standards.
  • Ensure that all constituent processes are within policies established by the College.
  • Generate data, complete analysis, and provide reports to inform and support enrollment, accreditation, and development efforts.
  • Maintain segmented communication plans in the system and create processes for updating and augmenting the plans as needed.
  • Serve as Enterprise Content Management (ECM) System Lead, including implementation and the creation of new electronic forms.
  • Manage and update the Integrated Enrollment Services Catalog ensuring all catalog updates are approved by the Executive Director.
  • Supervise the hiring, training, and performance management of staff.
  • Periodically review training and professional development needs of staff.
  • Responsible for the work content and outcomes of all staff under their employ.
  • Work directly with leadership for the attainment of annual goals.
  • Ensure delivery of quality, constituent-oriented services to ensure development and implementation of efficient, effective, and integrated policies, procedures, and systems.
  • Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development conferences/courses, and attending training and/or courses as directed.
  • Participate in meetings and engages in institutional work appropriate to the assignment; and participates in standing and ad hoc committees as assigned
  • Provide overall supervision for IES, which is comprised of staff with staggered schedules. Leads regular staff meetings. In conjunction with the Director, develops unit goals and objectives.
  • Oversees inbound and outbound phone communication flow with current students within IES to support centralized services.
  • Assure that all information is processed according to established time frame standards.
  • Work directly with the Executive Director to meet Key Performance Indicators (KPIs).
  • Other duties as assigned.


  • Demonstrates commitment to Unity College's core values and serves as a role model for the College's standards of conduct.
  • Contributes to the College's commitment to sustainability and contributes to the College's commitment to support a diverse and inclusive working and learning environment.
  • Follows safety and infection control policies while assisting with their enforcement.
  • Assumes responsibility to maintain and upgrade professional knowledge and skills with regulations, industry trends, current practices, new developments, and applicable laws. In addition to actively participating in Unity College Professional Development days and Unity College required annual trainings.
  • Demonstrates a high degree of commitment to customer service and student success.
  • Performs other duties as assigned.


To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations.

Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Director of Human Resources, to enable individuals with disabilities to perform the essential functions.



  • Bachelor's degree.
  • 5 or more years or more experience in higher education enrollment services.
  • Personal commitment to the environmental focus and mission of the college.
  • Strong critical thinking and data analysis skills.
  • Ability to work in a continually changing environment, as well as the ability to take the initiative to determine best practices, and to implement change.
  • Supervisory experience.
  • Experience with complex administrative data systems is required.
  • Ability to work in a continually changing environment, to take the initiative to determine best practices, and to implement change.
  • The ability to assimilate and interpret complex data, and sensitivity to issues related to recruitment and retention of a diverse student body.
  • Budget management skills
  • Strong communication skills.
  • Must have strong organizational and management skills.
  • Ability to efficiently operate a personal computer and associated software (Outlook, Word, Excel, etc.).
  • Ability to communicate effectively and appropriately.
  • Ability to maintain confidentiality of records and information.
  • Ability to maintain files accurately, in paper and electronically.
  • Ability to plan project outcomes and give attention to detail.
  • Ability to work flexible hours to manage an outbound center covering extended operating hours.
  • Ability to develop and implement operating policies and procedures.
  • Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous and well poised.


  • Master's degree preferred.
  • Previous enrollment experience in registrar, financial aid, or admissions strongly preferred.


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