Skip to main content

This job has expired

Director, Student Fiscal Services

Employer
University of Washington
Location
Washington, United States
Salary
Salary Commensurate with experience
Date posted
Nov 9, 2021

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Student Fiscal Services has an outstanding opportunity for a Director of Student Fiscal Services
The mission of Student Fiscal Services (SFS) is to achieve exceptional quality in the fiscal administration of student financial aid programs, University receivables, and University cash management services. Key processes of SFS include billing and collecting of tuition and fees, disbursing and reconciling financial aid, processing electronic transfers with banks and the federal government, administering the loan origination process, managing the collection of receivables (loans, aid, and invoices), oversight of the central billing system (IR), providing financial information to students and parents, educating students on personal finances, and supporting staff development.
For the 2021 Fiscal Year, the total financial aid and scholarship disbursed at UW was approximately $962 million, while the total payments received was approximately $628 million. The department serves over 55,000 registered students or over 85,000 active accounts. The total, biennial Student Fiscal Services operating budget is $3.5 million.

The Director of Student Fiscal Services currently reports to the Vice President of Finance. The Director of Student Fiscal Services is responsible for leading the department, improving processes through LEAN, and keeping SFS customer-focused and innovative. The Director is also responsible for building a well-trained and strong team of leaders and work units to meet customer needs, improving work processes, and creating a healthy work climate.

RESPONSIBILITIES:

• Provide overall leadership and management for Student Financial Services to achieve the university’s revenue goals by collaborating with the Office of Planning and Budgeting and other student service departments in the Provost organization in strategic student financial policy development, implementation, and program evaluation.
• Ensure compliance with rules and regulations that govern federal, state, and institutional student aid programs, privacy of data, taxation, and collection and banking regulations (including use of ACH, lockbox, and credit cards for payment)
• Oversight of University-wide cashiering and collection activity for the UW, billing of receivables, as well as assuring security of financial information
• Cultivate a commitment to outstanding customer service to University of Washington current and former students, parents, and sponsors and University departments
• Develop and maintain effective working relationships with administrative and academic offices, including the Financial Aid Office, the Registrar’s Office, Continuum College, Housing and Food Services, Undergraduate Education and other Financial Management departments
• Work proactively with UW Information Technology staff to ensure that the heritage computer systems adequately support the mission and strategies of Student Fiscal Services
• Manage and assert fiscal control of financial aid disbursements and refunds, tuition receivables, loan disbursements, and University loan receivables

Leadership and Team Management
• Provide day-to-day leadership and operational management Student Fiscal Services team.
• Manage and work with a diverse group of individuals; placing value on creating a diverse team and a culture of inclusivity
• Create and manage the budget with discretionary authority
• Hire and oversee contract vendors as appropriate. Oversee and approve specifications for bids and cost estimates as provided by the production managers
• Responsible for management, staff development, and career enrichment for the Student Fiscal Services team

Process Improvement and UW Financial transformation Implementation
• Lead and/or participate in various implementation teams to ensure the requirements of the student business informs the UWFT project and that the student Fiscal Services team is prepared for the new system.
• Continual evaluation and improvement of the delivery of services to students, parents, alumni, academic departments, and colleagues which include policies, procedures, web self-services, communications, and staff performance
• Commitment to leading change, to being an advocate for SFS, to creating innovative services using technology, to educating students and parents, and to helping SFS become a national leader in the provision of services.
• Other duties as assigned

MINIMUM REQUIREMENTS:

• Bachelor's degree in Business Administration, Finance, Accounting, or related field. Equivalent combination of education and experience from which comparable knowledge and skills have been acquired may substitute for degree.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS:

• Exceptional leadership, technical, customer service, and communication skills that reflect a minimum of seven years of related work experience (including staff supervision) with increasing responsibilities in higher education.
• Demonstrated experience in working on diverse groups and teams; respects, values, and contributes to UW Finance and UW’s commitment to diversity, inclusion, and equity.
• Knowledge of and experience with quality improvement methods (including process improvement and team facilitation skills).
• Ability to work through peak periods calmly is critical.
• Independent judgment, problem solving and conflict resolution skills are required, in addition to time management and organization skills.

DESIRED REQUIREMENTS:

• Knowledge or and/or experience using the University’s financial systems.
• Experience working in a leadership or lead role in a student service department.
• Knowledge of LEAN concepts and applications.
• Experience with federal policies and procedures.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process.  These assessments may include Workforce Authorization, Cover Letter and/or others.  Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.


Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

COVID-19 VACCINATION REQUIREMENT

Governor Inslee's Proclamation 21-14.2 requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert