Systems Analyst, Sr.
Initial Review Date:
Any complete applications received after the
review date will only be forwarded to the hiring committee at their
request. For full-consideration, all application packets must be
received by 11:59 pm on the review date/closing date. This
position will become Open Until Filled after the initial review
Any complete applications received while the position is
Open Until Filled will be reviewed by the hiring committee only
upon committee request.
$8,850.42 (per month) plus benefits;
Full Salary Range:
$8,850.42- $11,862.82 (per month)
The Foothill-De Anza Community College District is currently
accepting applications for the classified position above.
Foothill - De Anza Community College District Mission
The mission of the Foothill-De Anza Community College District is
student success. We are driven by an equity agenda and guided by
core values of excellence, inclusion, and sustainability. Every
member of our district contributes to a dynamic learning
environment that fosters student engagement, equal opportunity, and
innovation in meeting the various educational and career goals of
our diverse students. We are committed to providing an accessible,
quality undergraduate education dedicated to developing a broadly
educated and socially responsible community that supports an
equitable and just future for California.
This position is a senior team member of the Foothill-De Anza
Community College District's IT Department's Business Continuity
The primary responsibility of this position is to support and
enhance the District's student information systems software,
support and administer underlying system software and applications
infrastructure both on premise and in the cloud, with a focus on
new software configuration and integration (both Windows and
Unix/Linux based) and new application development needs of a
large-sized California multi-college district. In addition, the
position will participate in, or lead, medium to large size
development projects in support of the District's ERP (Ellucian's
Banner) systems; implementing 3rd party applications and AWS cloud
and in-house-developed applications securely with the
students/staff-facing web portal.
The District has implemented Banner 9.X suite of applications
(Student, Financial Aid, Finance, HR, and Portal) in the Ellucian
Cloud. We support complex web applications developed using
CAS-based authentication, Shibboleth-based federated identity
management. Web applications are developed with a mixed back-end
platforms consisting of VM, UNIX, Linux, Windows environment
spanning Oracle12c, MySQL Postgres SQL, and Microsoft SQL server
databases and related database application server
Under general supervision, performs complex and varied technical
tasks related to the configuration, troubleshooting, maintenance,
and monitoring of the District's infrastructure including servers,
network, on-premises and cloud-based systems; leads projects of
importance and consequence to the District; designs, analyzes,
manages, and maintains multiple physical, cloud-based, and virtual
server infrastructures and storage systems ensuring proper
integration of these components with existing system architecture;
configures, manages, and monitors backup infrastructure; provides
recommendations, support, and training to other information
services support staff and District users in areas of
responsibility; and performs related work as required.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned ETS Supervisor.
Exercises technical and functional direction over and provides
training to lower-level staff.
This is the advanced lead-level class in the Systems Analyst series
responsible for serving as subject matter expert in specific
area(s), performing complex and varied technical support, providing
analytical support for District-wide infrastructure, and frequently
solving problems requiring analysis of unique issues or problems
without precedent and/or structure and/or leading a group of staff
in configuring, troubleshooting, maintaining, and monitoring the
District's infrastructure. The work involves frequent contact with
others and the coordination, scheduling, and assignment of multiple
concurrent activities. Employees manage and provide technical
leadership of projects requiring a high level of technical
knowledge in specific area(s) and/or ability to integrate at a high
level the knowledge of several areas. This classification is
distinguished from the Systems Analyst by the performance of
complex technical and specialized duties assigned to the class
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Provides recommendations to instructional support staff,
faculty and deans on the development of long- and short-term system
Oversees the design, analysis, management, and maintenance of
District-wide physical and virtual server infrastructures,
including information, telecommunication, and cloud-based systems;
ensures product integration of these components across multiple
platforms including on-premises and cloud-based operating
Oversees the design, analysis, installation, configuration,
management, upgrade, and maintenance of the District's on premises
and cloud-based storage systems; administers storage area network
(SAN), creating managed disk pools and volumes, creating new
allocations, and monitoring storage usage, performance, and access
Oversees the configuration, management, and monitoring of the
enterprise backup solutions to provide data backup services for
servers and end users; implements backup schedules; monitors to
ensure that critical data is sent off-site for disaster recovery
purposes; configures, tests, and monitors backup procedures on
servers, cloud systems, and other components; verifies that backups
are successful and data can be recovered.
Oversees and participates in the design, analysis,
configuration, testing, upgrade, and maintenance of the
virtualization of platforms such as servers and cloud environments;
diagnoses and solves technical and operational problems, working
with vendors as needed.
Oversees the development of specifications, acquiring, racking,
and stacking of physical devices and development of specifications
for virtual devices and cloud-based systems.
Serves as technical lead for assigned projects, gathering user
and systems requirements, working with vendors, contractors,
project managers, and other project staff, installing, configuring,
testing, and providing general technical support.
Functions as a liaison between project managers, analysts, data
specialists, and client systems specialists to ensure standards and
protocols are maintained; assists in coordinating activities with
other information services staff.
Oversees the analysis, installation, configuration,
maintenance, and monitoring of on premises and cloud-based upgrades
to ensure effective system performance.
Oversees the configuration and implementation real-time
monitoring to identify and resolve service outages and critical
resource shortages in a timely and efficient manner.
Monitors system performance to identify and troubleshoot
deficiencies in design, security, installation, and/or integration
with other technologies.
Installs, configures, and maintains systems and upgrades,
ensuring proper integration of these components with existing
Oversees the provisioning and maintenance of identity access
management such as Active Directory and its associated components
on various on premises and cloud-based systems, including creating,
managing, and assigning security permissions to organizational
units, user accounts and groups, and computer groups.
Identifies, analyzes, and troubleshoots problems within the
operating system, middleware, and application levels; identifies
resource needs and allocates resources appropriately; installs and
maintains software and tools on servers to ensure proper
functioning of system applications.
Researches, recommends, and implements system enhancements to
improve the performance and reliability of the system; researches,
recommends, tests, and implements upgrades and fixes as
Develops and recommends comprehensive standards, policies,
procedures, and technical documentation pertaining to system
maintenance and infrastructure; writes and maintains user and
technical operating instructions and documentation; provides
training to users and other technical staff and advises on best
Provides specialized and complex technical support and
assistance to staff concerning assigned systems; serves as the
primary contact for and resolves related issues, conflicts, and
concerns; responds to inquiries and provides information concerning
system operations, projects, malfunctions, equipment, upgrades,
practices, procedures, and related software applications.
Stays abreast of new trends and innovations in technology
related to District operations; researches, recommends, and
evaluates vendor solutions and technologies; implements
improvements; works with staff to maintain, revise, or improve
operations and systems.
Performs other duties as assigned.
Advanced infrastructure design, architecture, configuration,
installation, and maintenance methods and techniques.
Advanced techniques and methods of server infrastructure
evaluation, implementation, and documentation including Active
Advanced troubleshooting, configuration, and installation
techniques including scripting and custom computer profiles and
Principles and practices of project management.
Principles of computer and cloud-based operating systems,
enterprise infrastructure, and peripheral components.
Advanced principles and practices of designing, installing,
managing, and maintaining virtualization technologies.
Virtualized server design and configuration utilizing Storage
Area Networks (SAN) and server virtualization software such as
Principles and practices of configuring and using of system
Principles and practices of configuring and implementing system
backup solutions within on-premises and cloud-based systems.
Procedures for creating and modifying systems security within
both on-premises and cloud-based environments to prevent intrusions
and other harmful activities to the systems.
The organization, operation, and functions of the department as
necessary to assume assigned responsibilities and to determine
appropriate point of escalation.
Applicable Federal, State, and local laws, regulatory codes,
ordinances, and procedures relevant to assigned area of
Principles and procedures of record keeping.
Modern office practices, methods, and computer equipment and
applications related to the work.
English usage, spelling, vocabulary, grammar, and
Techniques for providing a high level of customer service by
effectively dealing with vendors and District staff.
Demonstrate understanding of, sensitivity to, and respect for
the diverse academic, socio-economic, ethnic, religious, and
cultural backgrounds, disability, and sexual orientation of
community college students, faculty and staff.
Oversee and perform advanced technical support functions in the
design, architecture, installation, configuration, maintenance, and
repair of assigned systems; take appropriate action to resolve
problems or escalate to appropriate staff as needed.
Oversee and perform complex functions in the design,
installation, management, implementation, testing, and maintenance
of a variety of support servers, cloud-based systems, storage
systems, and other components.
Oversee and monitor system and server utilization and recommend
appropriate revisions to processes, procedures, and
Perform analyses of informational requirements and needs;
identify, evaluate, and solve systems problems; design and
implement new or revised systems and procedures; provide technical
advice and consultation, and ensure efficient computer system
Collect, analyze, and interpret procedures and data; develop
sound conclusions, recommendations, and solutions.
Deal tactfully with the customers and staff in providing
information, answering questions, and providing customer
Interpret, apply, explain, and ensure compliance with Federal,
State, and local policies, procedures, laws, rules, and
Establish and maintain a variety of filing, record keeping, and
Organize and prioritize a variety of projects and multiple
tasks in an effective and timely manner; organize own work, set
priorities, and meet critical time deadlines.
Operate modern office equipment including computer equipment
and specialized software applications programs.
Use English effectively to communicate in person, over the
telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within
general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working
relationships with those contacted in the course of work.
Understanding of, sensitivity to, and respect for the diverse
academic, socio-economic, ethnic, religious, and cultural
backgrounds, disability, and sexual orientation of community
college students, faculty and staff.
Any combination of training and experience that would provide
the required knowledge, skills, and abilities is qualifying.
A typical way to obtain the required qualifications would be:
Equivalent to graduation from an accredited four-year college or
university with major coursework in management information systems,
computer science, or a related field and five (5) years of
increasingly responsible experience in supporting and implementing
information technology infrastructure and/or server administration
and specific to the specialty area assigned which includes data
center management, storage and backup, server and cloud management
and server and cloud-based operating systems, and/or configuration
management and event management.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California
Driver's License by time of appointment.
Possession of, or ability to obtain, industry-recognized
information technology certifications are desirable such as VMWare
or Cisco Network Associate.
Must possess mobility to work in a standard office setting and use
standard office equipment, including a computer; vision to read
printed materials and a computer screen; and hearing and speech to
communicate in person and over the telephone. Standing in and
walking between work areas is frequently required. Finger dexterity
is needed to access, enter, and retrieve data using a computer
keyboard or calculator and to operate standard office equipment.
Positions in this classification frequently bend, stoop, kneel, and
reach to perform assigned duties, as well as push and pull drawers
open and closed to retrieve and file information. Employees must
possess the ability to lift and carry materials and objects up to
50 pounds with the use of proper equipment and push and pull
materials and objects up to 100 pounds with the use of proper
Employees work in an office environment with moderate levels,
controlled temperature conditions, and no direct exposure to
hazardous physical substances.
A District on-line application on http://hr.fhda.edu/careers/. *In
the application, you will provide information, which demonstrates
your understanding of, sensitivity to, and respect for the diverse
academic, socio-economic, ethnic, religious, and cultural
backgrounds, disability, and sexual orientation of community
college students, faculty and staff. Additionally, you will be
asked to explain how your life experiences, studies or work have
influenced your commitment to diversity, equity and inclusion.
A cover letter addressing your qualifications for the
A current resume of all work experience, formal education and
If any required application materials are omitted, the committee
will not review your application. Items not required (including
reference letters) will not be accepted. For full-consideration,
all application packets must be received by 11:59 pm on the closing
Please allow yourself ample time to complete your application and
resolve any technical difficulties that may arise with your
submission. We do not guarantee a response to application questions
within 48 hours of the closing date. You may also visit our
“Applicant Information” to assist with technical difficulties at:
CONDITIONS OF EMPLOYMENT:
Full-Time, Permanent, 12-months per year
As soon as possible upon completion of the
Excellent benefits package which includes medical coverage for
employee and eligible dependents, dental, vision care, employee
assistance program, long term disability, retirement benefits and
basic life insurance. For information on our benefits package that
includes medical for employees and dependents, visit our web site:
Persons with disabilities who require reasonable accommodation to
complete the employment process must notify Employment Services no
later than the closing date of the announcement. The successful
applicant will be required to provide proof of authorization to
work in the U.S. All interviewing costs incurred by applicant are
the responsibility of the applicant.
For more information about our application process contact:
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
To apply, visit https://fhda.csod.com/ux/ats/careersite/4/home/requisition/502?c=fhda