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Student Service Counselor

Drexel University
Pennsylvania, United States
Salary Not Specified
Posted date
Nov 4, 2021

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Position Type
Administrative, Business & Administrative Affairs, Community Relations & Institutional Outreach, Student Affairs, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Financial Aid, Other Student Affairs
Employment Type
Full Time
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About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

Essential Functions
  • Provide outstanding customer service to students and families. Assist students with finding appropriate solutions to any and all financial aid, registration and billing needs.
  • Appropriately link students to other services on campus.
  • Ability to interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them.
  • Flexibility to work in all areas of Drexel Central in all of its locations and with a variety of clients.
  • Maintains knowledge of current university, state, and federal policies, procedures and deadlines associated with Drexel Central functions. Determination and resourcefulness to solve issues.
  • Collect and review documents for accuracy and completeness.
  • Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
  • Serves clients in a prompt, cordial and professional manner.
  • Serves and greets clients in Drexel Central with a smile and welcome.
  • Information communicated to clients is professional, thorough, and accurate and clients' needs are fully addressed.
  • Uses all university resources in a responsible manner and according to university policies and guidelines.
  • Demonstrates an understanding of Drexel's Code of Conduct, HR policies, and commitment to integrity and ethical behavior by example in his/her day to day activities.
  • Dependable in following through on commitments to clients and completing assigned duties.
  • Follows supervisor's instructions.
  • Complies with all university, state and federal regulations regarding the access and release of data.
  • Perform other duties as assigned.
Required Qualifications
  • Bachelor’s Degree
Preferred Qualification
  • Requires customer service affinity and skills alongside a strong desire to help students.
  • Ability to thrive in a fast paced and detail-oriented environment.
  • Effective oral, written, listening and communication skills.
  • Familiarity with computers and competency in navigating and performing data entry in a Microsoft Windows system; Banner experience preferred.
  • Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions; excellent mathematical and analytical skills.
  • Ability to work independently and demonstrate initiative.
  • A caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.

University City – Philadelphia, PA

Additional Information

This position is classified as Exempt with a salary grade of I. For more information regarding Drexel’s Professional Staff salary structure,

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will continue until a suitable candidate pool is identified.

Advertised:Nov 4 2021 Eastern Daylight Time
Applications close:Jan 8 2022 Eastern Standard Time

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