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Associate Director for Student Support and Case Manager (Non-Clinical)

Wheaton College of Massachusetts
Massachusetts, United States
Salary Not Specified
Posted Date
Nov 4, 2021

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Position Type
Administrative, Business & Administrative Affairs, Affirmative Action & Equal Opportunity, Student Affairs, Academic Advising & Academic Support Services, Counseling, Disabled Student Services, Other Student Affairs
Employment Type
Full Time
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Wheaton is a leading private, coeducational, liberal arts college of 1800 students located in Norton, MA and within easy commuting distance of Boston and Providence.

Posting Details

Posting Number:


Position Title:

Associate Director for Student Support and Case Manager (Non-Clinical)



Job Type:


Staff Term:

12 Months

Staff Work Schedule (hours/dates):

Academic Year Schedule (dates):

Faculty Term:

Position Type:



Student Affairs

Job Summary/Basic Function:

The Dean of Students Office is committed to assisting each student reach their full potential, while fostering the institution’s mission of providing a transformative liberal arts education for intellectually curious students in a collaborative, academically vibrant residential community that values a diverse world. The Associate Director will work with students to overcome challenges and celebrate successes. While collaborating with other student support offices, the Associate Director will coordinate develop, monitor, and assess support for individual students and the campus community.
  • Manage the care management process for students who are referred to the dean of students office. Work with students who are struggling navigate the resources and support, in an effort to improve the coordination of care and the retention of students. Provide non-clinical case management for students (and their families), faculty and staff seeking guidance around a range of critical and complex student related Issues (i.e. academic, mental/medical/health, behavioral, and personal) as a part of the daily and after-hours emergency on duty rotation.
  • Serve as the manager for the CARE Team meetings, and input information into the system (Maxient) for tracking and documentation. Coordinate and conduct outreach, education, and training for campus community on case management and CARE Team. Conduct presentations to students and parents during new student orientation.
  • Coordinate the college’s process for addressing the needs of students who have crisis, with academic, family, health, and other issues through providing referrals, follow-up services and when necessary, withdraw the student from the college. Collaborate with students, staff, and other individuals to determine a student’s ability to return to Wheaton College after a withdrawal (medical leave) and help establish criteria for their return.
  • Develop and lead comprehensive approaches (emergency protocols, crisis management, policies/procedures, programs and services) to address the needs of students in collaboration with associate vice president for student affairs.
  • Serve as needed as a conduct officer (conduct, academic, sexual misconduct) administrative hearings and ensure student conduct processes are in compliance with standards of due process, FERPA, and the CLERY Act, as outlined in the Higher Education Opportunity Act of 2008. Regularly consult with legal affairs.
  • Serve as the point person with the Dean of Students for Family and Friends weekend and other campus-wide programming.
  • Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance or and participating in required training for role.
Minimum Qualifications:

Bachelor’s degree in Social Work, Counseling, and Education or similar relevant field and 3-5 years of experience required; or an equivalent combination of education and experience.

Preferred Qualifications:

Master’s degree (Social Work, Psychology, Education) preferred.

Physical Demands

ADA Statement:

Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Eeo Statement

Wheaton is a private coeducational liberal arts college within easy
commuting distance of Boston and Providence. We have nearly 1,700
undergraduates from 40 U.S. States and more than 70 countries. Nearly 23%
of our undergraduates are U.S. students of color and 11% are international
citizens. Wheaton College is an equal opportunity/affirmative action
employer and does not discriminate against any individual or group on the
basis of gender, sexual orientation, gender identity or expression, age,
race, color, religion, national origin, veteran status, genetic
information, or disability. In a continuing effort to maintain and enrich
an intellectually diverse learning environment, the Department and the
College actively encourages applications from women and members of
underrepresented groups.

Posting Date:


Closing Date:

Open Until Filled



Office of Human Resources

Contact Phone/Extension:


Contact Email:

Contact Fax

Special Instructions to Candidates:

To prevent the infection and spread of COVID -19 and as an integral part of our public health and safety measures, Wheaton College requires that all successful applicants hired provide proof of full vaccination for COVID -19 at the time of employment, unless an exemption from this policy is requested and approved. Applicants believing that they need an accommodation of this policy because of a disability, medical condition, or sincerely-held religious belief should inform the Office of Human Resources after an offer of employment is extended.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
Required Documents
  1. Cover Letter
  2. List of References
  3. Resume
Optional Documents

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