College of Professional Studies
Inquiry and Application Management Specialist
Commensurate with Experience
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Unionized Position Code
The position is responsible for managing daily inquiry calls for a
rapidly increasing portfolio of new programs, including but not
limited to, increasing undergraduate programs converting to the
online platform. The position will also assist with the current
growing portfolio of graduate programs within the university. The
position will process applications and assist in establishing
effective workflows to optimize the overall student enrollment
goals of Syracuse University Global. The position will plan,
develop and implement strategies for generating and following up on
inquiries for online degree programs through Syracuse University
Global. The position will analyze inquiries for developing
additional outreach efforts to move them through the enrollment
pipeline. The position will be responsible for proactive and
regular outreach to inquiries through phone, email, and video
contact. The position is also responsible for application
- Bachelor’s degree.
- Two (2) plus years of experience in recruiting, admissions, or
related customer service field required.
- Strong written and oral communication skills required.
Job Specific Qualifications
- Knowledge of the University’s admissions policies and
procedures both at the graduate and undergraduate level.
- Exceptional interpersonal skills and the ability to rapport
with customers. Current knowledge of social media trends and
- Advanced communications skills and ability to present
effectively to small and large audiences.
- Strong computer and analytical skills/capabilities.
- Demonstrated ability to work effectively with students and
their family members.
- Demonstrated organizational skills, ability to prioritize and
handle multiple tasks simultaneously.
- Ability to create and maintain effective relationships with
internal and external stakeholders.
- Demonstrated commitment to working with diverse
- Manage inquiries to Syracuse University Global online degree
programs by engaging prospective students in the University
community through direct contact, email, video, social media, and
various regular. correspondence.
- Maintain notes and appropriate processing/workflows on all
- Track inquiry progress and yield.
- Work regularly within Slate, OnBase, and other appropriate
- Respond to organic phone calls, emails, and requests for
information on online degree programs.
- Maintain comprehensive knowledge of all online degree programs
and associated student services.
- Process applications, manage communication with applicants,
track applicant materials.
- Maintain impeccable notes and documentation.
- Manage and track inquiry management and applicant data and
reporting, as directed by supervisor and Syracuse University Global
- Develop and maintain documentation of all workflows and
- Recommend adjustments and efficiencies where appropriate.
In addition to completing an online application, please attach a
resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university
with distinctive academics, diversely unique offerings and an
undeniable spirit. Located in the geographic heart of New York
State, with a global footprint, and nearly 150 years of history,
Syracuse University offers a quintessential college
The scope of Syracuse University is a testament to its strengths: a
pioneering history dating back to 1870; a choice of more than 200
majors and 100 minors offered through 13 schools and colleges;
nearly 15,000 undergraduates and 5,000 graduate students; more than
a quarter of a million alumni in 160 countries; and a student
population from all 50 U.S. states and 123 countries. For more
information, please visit www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center
of New York State approximately 250 miles northwest of New York
City. The metro-area population totals approximately 500,000. The
area offers a low cost of living and provides many social,
cultural, and recreational options, including parks, museums,
festivals, professional regional theater, and premier shopping
venues. Syracuse and Central New York present a wide range of
seasonal recreation and attractions ranging from water skiing and
snow skiing, hiking in the Adirondacks, touring the historic sites,
visiting wineries along the Finger Lakes, and biking on trails
along the Erie Canal.
Syracuse University is an equal-opportunity, affirmative-action
institution. The University prohibits discrimination and harassment
based on race, color, creed, religion, sex, gender, national
origin, citizenship, ethnicity, marital status, age, disability,
sexual orientation, gender identity and gender expression, veteran
status, or any other status protected by applicable law to the
extent prohibited by law. This nondiscrimination policy covers
admissions, employment, and access to and treatment in University
programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the
military-connected community through its educational programs,
community outreach, and employment programs. After World War II,
Syracuse University welcomed more than 10,000 returning veterans to
our campus, and those veterans literally transformed Syracuse
University into the national research institution it is today. The
University’s contemporary commitment to veterans builds on this
historical legacy, and extends to both class-leading initiatives
focused on making an SU degree accessible and affordable to the
post-9/11 generation of veterans, and also programs designed to
position Syracuse University as the employer of choice for military
veterans, members of the Guard and Reserve, and military family
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in
which students, faculty, administrators, staff, curriculum, social
activities, governance, and all other aspects of campus life
reflect a diverse, multi-cultural, and international worldview. The
University community recognizes and values the many similarities
and differences among individuals and groups. At Syracuse, we are
committed to preparing students to understand, live among,
appreciate, and work in an inherently diverse country and world
made up of people with different ethnic and racial backgrounds,
military backgrounds, religious beliefs, socio-economic status,
cultural traditions, abilities, sexual orientations and gender
identities. To do so, we commit ourselves to promoting a community
that celebrates and models the principles of diversity and
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