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Student Success Coach

Fairfield University
Connecticut, United States
Salary Not Specified
Posted date
Nov 5, 2021

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Position Type
Administrative, Academic Affairs, Distance Education Programs, Other Academic Affairs, Student Affairs, Academic Advising & Academic Support Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Fairfield University is a co-educational, comprehensive Jesuit university with a 200-acre campus located along the scenic shoreline community of Fairfield, CT. The University is comprised of approximately 3,500 undergraduate and 1,200 graduate students pursuing degrees within 5 schools: The College of Arts and Sciences, The Charles F. Dolan School of Business, The School of Engineering, The Marion Peckham Egan School of Nursing and Health Studies, and School of Education and Human Development. As an expression of our Jesuit, Catholic mission and identity, Fairfield embraces a liberal humanistic approach to education, encouraging critical thinking, cultivating free and open inquiry, and fostering ethical and religious values.

Job Description:

Fairfield University seeks a second Student Success Coach who will apply knowledge of best practices in guiding and mentoring adult online learners. In the true spirit of our Jesuit Tradition & Values, Cura Personalis or care of the whole person, the role of the Success Coach is to act as a resource to online graduate students regarding personal, educational, and professional goals.

This position will report to the Vice President of Online Strategy & Innovation and will receive coaching/leadership direction from the Student Success Coach (I) who coordinates office retention initiatives. The person to fill this role will have a demonstrated ability to work independently and self-manage their student case load. The incumbent must have advanced communication skills because of the nature of the role.

40% – Coaching & Mentoring: Monitor assigned students) with onboarding, orientation, interventions, and academic performance with faculty partners. Provide individualized support for newly admitted students. Integrate best practices and strategies dealing with adult mentoring and appreciative advising techniques to carry out proactive, one-on-one student conversations that acknowledge the unique needs of online learners. Facilitate communications to assigned individuals and respond to questions from our resource account in a timely manner.

25% – Programming and Advocacy: In support of expanding and easing access for online students, work to improve programs and develop initiatives that encourage Graduate Online student engagement with academic success resources and student development opportunities. Work with the Online Student Success Team, and internal / cross-campus colleagues, including advisors and department contacts, to develop and implement programmatic interventions to support the academic success and retention of online students. Maintain up-to-date knowledge of all relevant campus policies and procedures.

15% – Support student success using online systems: Use a variety of technologies (such as ZOOM, Banner, Starfish, Teams, and Blackboard) to create meaningful interactions and support for students. Use internal reporting and faculty enquiries to identify and outreach towards at-risk students. Determine risk factors, monitor student progress, and provide proactive referrals.

15% – Campus Collaboration and Professional Development: Develop, maintain and enhance relationships with colleagues, learning designers, program directors, staff, and faculty to support student success. Develop and maintain involvement with appropriate professional organizations for on-going growth opportunities and in support of advancing the work of online learning/mentoring.

5% – Other: Perform other duties as assigned by the leadership team or direct superior.

  • Master’s Degree from an accredited institution of higher learning

  • Familiarity with current trends and developments in higher education

  • Experience working with university student support services

  • Experience in Student Advising, preferably through a university advising center

  • Experience in Online Education, Learning Design and/or Graduate Student Life

  • Experience working with or studying Healthcare Administration or Cyber Security

Pay Range: $55,000-$60,000

Location: Fairfield, CT. The first two weeks the incumbent will come into the office each day. Following this period of on-boarding, this position will require the individual to come into the office twice a week and additional days as requested due to university events or visits. This position has the possibility of going fully remote in the 2nd year of hiring as determined by student volume.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Duties may be changed and/or be added at any time.


President - Admin

All offers of employment are contingent upon a satisfactory background check.

Fairfield University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, Veterans, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions : If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions : If you need to upload more than 5 documents, please either combine them to upload or email them to
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