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Student Accounts Specialist

Aurora University
Illinois, United States
Salary Not Specified
Posted Date
Nov 5, 2021

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Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Disabled Student Services, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Aurora University seeks talented staff and administrators who are passionate about supporting an inclusive community dedicated to the transformative power of learning.

Position Purpose: The Student Accounts Specialist supports learning by assisting parents and students with questions regarding accounts policies, account balances and by maintaining the third-party payment plan, monthly payment plan, student refunds, and daily balancing.

Core Competencies:

  • Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
  • Upholds the Mission Statement:Aurora University an inclusive community dedicated to the transformative power of learning.
  • Handles all information with tact and discretion and recognizes the confidential nature of university business.
  • Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

  • Essential Job Functions:

  • Answers questions parents and students may have regarding student’ accounts. Researches any billing discrepancies.
  • Proactively outreaches to students regarding balances due to incomplete financial aid files, providing guidance on payment options and system functionalities, minimizing defaulted student accounts and reducing University debt.
  • Liaison between the Office of the Registrar and Financial Aid for student accounts inquiries.
  • Invoices and bills miscellaneous and student accounts for miscellaneous charges, fines, parking tickets, and bookstore charges; send monthly statements.
  • Maintains Deferred Payment Plan program and bills students appropriately.
  • Maintains accounts for students participating in the Monthly Payment Plan. Communicates with students regarding payment due dates and missed payments or underpayments.
  • Assist in the collection activity for any unpaid student.
  • Post transactions involving cash receipts, disbursements, and /or accounts payable and account receivable to ledger accounts.
  • Coordinates student refunds due to overpayment and excess financial aid funds in accordance with federal and state policies.
  • Assists the Director of Student Accounts with office webpage updates and changes.
  • Provides excellent customer service to students and parents with goal of solution-based outcomes.
  • Serves as primary back-up to cashier.
  • Any other duties assigned.

  • Essential Job Requirements:

    • High school diploma is required. Some college coursework is preferred.
    • Knowledge of basic accounts receivable accounting is required either through appropriate coursework or previous work experience.
    • Previous data entry experience required.
    • Previous office work required.
    • Strong customer service skills.
    • Good math and calculator skills.
    • Proficient in the use of Microsoft Excel.
    • Word processing skills.
    • Detailed oriented.
    • Completes tasks independently.
    Physical Requirements:
    • Ability to spend long periods of time at a computer workstation.
    • Ability to move about campus and other locations.
    • Minor lifting requirements, such as files or copy paper boxes as needed.
    • Ability to use general office equipment.
    • Ability to interact in person, via electronic media, and on the telephone.
    Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission. Please send resume with cover letter and contact information for three references including name, telephone and email address.

    Apply to:

    Aurora University
    Human Resources
    347 South Gladstone Ave
    Aurora, IL 60506
    630-844-5650 - fax - email

    Aurora University is an Equal Opportunity Employer.

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