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Functional Business Analyst

Syracuse University
New York, United States
Salary Not Specified
Posted Date
Nov 2, 2021

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Position Type
Administrative, Academic Affairs, International Programs, Business & Administrative Affairs, Business & Administrative Support, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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Posting Details

Job # 037711 Department Code 22801-7171 Department Syracuse Abroad Job Title Functional Business Analyst Location Syracuse, NY Pay Range Commensurate with experience. Staff Level S5 FLSA Status Exempt Hours
Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Functional Business Analyst for Syracuse Abroad (SA) is responsible for the day to day configuration and operation of SA’s primary system of record, TerraDotta/Studio Abroad (Orange Abroad), and the traveler safety and security software, AlertTraveler.

The position plays a large role in determining and meeting the reporting and analytics needs of SA and its international study abroad centers, proposing and assisting in the design and reinforcement of efficient SA operational business processes, and furthering the use of TerraDotta/Study Abroad across the international centers. Qualifications
Bachelor’s degree and 3-5 years of experience supporting study abroad business operations or an equivalent combination of experience and education. Job Specific Qualifications
Experience with configuring, using and troubleshooting TDS for Study Abroad (formerly known as Studio Abroad, from Terra Dotta) or similar CRM or student admissions software. Knowledge of study abroad or higher education business processes and requirements. Familiarity with PeopleSoft ERP systems (student administration, financials and HR) and their touch points with study abroad business processes. Strong written and verbal communication skills. Responsibilities
Support, monitor and maintain Syracuse Abroad’s (SA) primary systems, TerraDotta/Studio Abroad (Orange Abroad) and AlertTraveler. Troubleshoot end user issues, conduct new release testing, document configuration and reporting decisions, perform system configuration, and promote and reinforce the efficient use of the system and associate business process.

Provide recommendations and business process implementation support for SA’s ongoing effort to streamline business processes and procedures, eliminate duplication of efforts, improve customer satisfaction, and meet department objectives. Evaluate SA’s other software needs and make recommendations for adoption of new software when needed. Assist in leading new software implementation project.

Work with SA staff in the US and at its international centers to better utilize Orange Abroad to meet their needs through the roll-out of more and new Orange Abroad features, the design and building of required reports, and the elimination of undesirable shadow systems. Develop training materials and conduct regular training for staff’s better utilization of the software.

Work with other University business offices to assure date integration, sharing and use is timely, accurate, and meets the needs of those offices as well as SA. Serve as an important liaison between SA and the system vendors (e.g., Terra Dotta/Orange Abroad, AlertTraveler, etc.). As needed, participate in other ITS projects that require business analyst support. Physical Requirements
Not Applicable Tools/Equipment
Not Applicable Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link Job Posting Date 11/02/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
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