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Technical Support Coordinator

Washington & Jefferson College
Pennsylvania, United States
Salary Not Specified
Posted date
Nov 3, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Type
Full Time
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The Technical Support Coordinator extends technical support to all faculty, staff and students of W&J College. This position requires superior knowledge of Windows and macOS. An advanced skillset is essential to handle computer repairs, software installations, configurations, upgrades, systems security, malware detection and systems problem troubleshooting and resolution. The Technical Support Coordinator position will install, maintain, and configure laptops and desktops, local/network printers and multifunction devices. This is a front-line position which provides support of incoming requests to the Help Desk via telephone, web portal and email. This position must accurately and timely track incidents and calls through a helpdesk ticketing system.

Duties and Responsibilities
  • Perform regular hardware and software maintenance to keep systems running optimally and in accordance with College software standards.
  • Diagnose, troubleshoot and provide solutions for desktop, network and enterprise technical issues.
  • Deploy various types of hardware and software, including but not limited to desktops, laptops, and printers.
  • Track assets as they are received and deployed.
  • Provide onsite and remote support for desktops, laptops, printers, mobile devices, hardware repairs, software installations, or other fixes as determined.
  • Document and manage incoming email, web portal tickets and phone issues in the ticketing system.
  • Must utilize project management skills to ensure all tickets are responded to within the appropriate time period, keeping detailed notes about the problem and resolution and proactively escalating as necessary.
  • Provide A/V support, to include video and web conferencing, for classrooms and meeting rooms.
Required Qualifications
  • Bachelor's degree in an IT or related field or comparable knowledge with work-related experience with advanced certifications in some or all of the following: CompTIA A+, Network+, CCNE, CCNA, and MCSE.
  • Minimum of two years of IT experience required. Familiarity in academic environments a plus.
  • Practical experience in systems security, user security at the client level, and installing third party software products.
  • Excellent project management, organizational, verbal and written communication skills required.
Physical job requirements
  • Must be able to transport moderately heavy objects, such as computers, monitors, devices, etc.
  • Must be able to independently lift to 50 pounds.
  • Bending, kneeling, carrying, lifting, pushing, pulling, reaching, sitting, standing, walking required for this position.
Getting to Know W&J

Washington & Jefferson College, the oldest college west of the Allegheny Mountains, is consistently ranked among the top 100 liberal arts colleges in the United States. Located in Washington, Pennsylvania, the college is home to a diverse population of approximately 1,100 students from 26 states and 11 countries. Washington & Jefferson College is the best of both worlds: a small-town college setting in historic Washington, Pa., with easy access to the bustling business and cultural districts of nearby Pittsburgh, Pa. just 30 miles to the north. Pittsburgh is a vibrant city consistently ranked as among the best cities in which to live and one that boasts an excellent food culture, nationally-recognized museums and performing arts organizations, major league sports franchises, and thriving medical and high-tech industries.

Our dedicated, experienced professors are passionate about teaching and work closely with our students to ensure that they receive a quality, comprehensive education. For more than 200 years, our alumni have influenced change in business, politics, medicine, and the arts and sciences as CEOs, lawyers, doctors, researchers, writers, teachers, and in many other equally worthy professions.

Celebrating Diversity

Washington & Jefferson College has made a commitment "to become a more welcoming and visibly diverse community every year, increasingly reflecting the demographics of the region and nation." The College welcomes people of all backgrounds and beliefs who wish to participate in a diverse educational community. The College strives to be a place where all students, faculty, administrators, and employees are able to live, study, and work in an atmosphere free from bias and harassment. The College encourages civil debate and lively exchange of ideas in the belief that such exchanges promote understanding that will grow beyond simple tolerance of difference to embracing and celebrating the richness of diversity. Our graduates acquire knowledge and learn skills that help them thrive in a culturally diverse world. We encourage candidates to specifically address in their application materials how they would contribute to the College's pursuit of that vision.

Application Instructions

Apply for this job at . Please submit a cover letter and resume. It is recommended that all documents be in PDF format and uploaded at one time. Review of applications will begin immediately.

Employee Benefits

Washington & Jefferson College offers a comprehensive benefit package for benefit eligible employees; including health, vision, and dental coverage, group life insurance, AD&D and LTD coverage, retirement plan, generous leave time, and the tuition benefit programs. These benefits add significantly to the employee's total compensation package.

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