Select, train, supervise, and evaluate undergraduate Residential
Life staff and provide leadership for a residence hall/apartment
cluster of 1-7 buildings. Lead/participate in departmental
committees and manage administrative and operational functions in
assigned residence halls/apartments. Provide services directly to
students, such as personal and disciplinary counseling, and
social/educational events/activities. Maintain a balance between
administrative workload and student interactions. Maintain liaison
relationships with other educational affairs offices. Participate
in the overall planning and management of the residence hall
This position reports to the Assistant Director for Staff and
Programs and supervises all undergraduate Residential Life student
staff assigned to their respective residence hall(s) and/or
- Supervise 9-19 undergraduate resident/apartment assistants
(RA/AAs), 1 senior resident assistant) and 1 student office
assistant in college residence halls and/or on-campus
- Work to implement goals and priorities as outlined in the
departmental strategic plan, including student learning and
development, as well as operations components in assigned residence
- Recruit, select, train resident/apartment assistants and senior
resident assistant; Provide leadership to staff in setting goals
for the year; monitor work performance for accuracy and
completeness in accordance with department and college goals and
objectives; ensure staff compliance with established Residential
Life policies and procedures. Conduct staff performance evaluations
on a regular basis and during the yearly departmental evaluation
process. Select, supervise, train, and evaluate student office
- Develop and implement in-staff training and development
programs for RA/AAs in conjunction with the Assistant Director for
Staff & Programs.
- Chair/co-chair and serve on department and divisional
- Provide leadership for the day-to-day operation of one or more
Residential Learning Communities, First Year Residential
Experience, and/or Upper Years’ experience; assist with large-scale
educational and community based initiatives.
- Serve as personal counseling resource for staff and students in
support of roommate conflicts, personal crises, and other concerns.
Work in collaboration with the Case Manager to support and follow
up with students of concern.
- Develop a knowledge of campus and community resources to ensure
timely and efficient referrals when appropriate.
- Demonstrate an on-going commitment to diversity, inclusion, and
social justice by addressing the needs and concerns of
- Develop and demonstrate a multicultural awareness and
contribute to cultivating an inclusive, diverse and respectful
College community. Demonstrate civil and inclusive behavior when
interacting with staff, faculty, students and visitors to the
College. Promote a flexible, collaborative and inclusive work and
living environment and engage in educational opportunities to
increase awareness and understanding of diversity and
- Establish and maintain communication with students living in
the residence halls/apartments through individual outreach and
community meetings; serve as a mediator/facilitator when necessary
to provide resolutions for interpersonal conflicts between
- Serve as a Judicial Hearing Officer for students referred for
Student Code of Conduct, Residential Life Rules and Regulations,
and other behavioral concerns; administer appropriate judicial
sanctions and/or personal counseling to effectively resolve
disciplinary problems in consultation with the Assistant Director
for Staff & Programs and Assistant Director of Judicial
- Provide leadership for the execution and administration of
department assessment efforts including student focus groups, staff
focus groups, and internal and national benchmark surveys (i.e. EBI
& Quality of Life).
- Attend, participate in, and help plan professional development
sessions and training.
- In collaboration with the Assistant Director for Residential
Education and Assistant Director for Staff & Programs, assist
in the development and measurement of student learning outcomes for
specific area; develop and coordinate proactive educational
events/activities for students and staff; provide day-to-day
oversight for student learning strategies designed to support
residence hall community development and individual student
- Work with RA/AAs to assess student needs and interests;
anticipate and promote educational, cultural, social, recreational,
and service programs that are supportive to the residence
- Maintain confidential student records, including personnel
files and communication logs.
- Oversee the day-to-day use of cluster-specific OrgSync portal;
update student roster, maintain resources, manage groups, and
supervise RA/AAscreated events, forms, and attendance tracking
within the portal; develop timely and appropriate communication
strategies to students living within the cluster (via OrgSync
messaging and newsletters).
- Manage operational functions for residence halls such as key
distribution and collection, damage assessment, reporting and
billing, maintenance requests, and hall openings and closings;
serve as facility manager for residence halls including conducting
room checks, reporting and following up on housekeeping,
maintenance and mover requests.
- Maintain RA/AA event planning, staff development, and office
supply budgets and monitor expenditures.
- Work with the Assistant Director for Housing Services and
Communications to manage and coordinate room assignments and
changes in the hall(s) and communicate/resolve housing issues in
accordance with established procedures.
- Respond to all inquiries, and concerns from students, staff,
and parents related to the halls; assist the Assistant Director for
Staff and Programs and Assistant Director for Operations in
planning for summer renovations, making recommendations for the
purchase of furnishings and equipment, recommending improvements of
housekeeping services, and preventative maintenance and safety
measures; proactively and reactively respond to
unnecessary/unreasonable hall damages and vandalism.
- Maintain effective working relationships with Office of
Facilities, Office of Public Safety and Emergency Management,
Counseling and Psychological Services, and other Educational
Affairs and College offices.
- Work with RA/AAs, Public Safety officers, Counseling Center
staff, and Residential Life Management Team to respond to crisis
situations in accordance with departmental and institutional
emergency procedures; assume “on-call” responsibility for all area
residence halls and apartments on a scheduled basis.
- Assume an alternative summer assignment such as orientation,
conference housing, housing assignments, staff training, and
Bachelor’s degree and professional Student Affairs experience
required. Strong interpersonal and communication skills and the
ability to effectively work and interact respectfully within a
diverse and inclusive environment, demonstrated leadership and
supervisory abilities are required. The incumbent will also be
required to live in the residence hall 12 months per year. Master’s
degree in Higher Education Administration, College Student
Personnel or Counseling and/or previous graduate or professional
work experience in Residence Life preferred.
Most of the work of the incumbent is carried out within a generally
accessible, safe, indoor office environment. The incumbent will be
required to operate a personal computer and associated equipment
such as computer printers as well as other office equipment used in
day-to-day operations. The incumbent will be required to live in
assigned residence hall/apartment 12 months per year. The incumbent
will have “on-call” duty responsibilities and will be required to
respond to emergency and other situations during and after normal
business hours. The incumbent will also be required to work some
evenings and weekends.