Assistant Director of Financial Aid

Worcester State University
Massachusetts, United States
Salary Not Specified
Posted date
Oct 28, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
About Worcester State University:

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students.

Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at .

Job Description:

OFFICIAL TITLE: Assistant Director of Financial Aid

SUPERVISION RECEIVED: Director of Financial Aid


General Statement of Duties: The Assistant Director of Financial Aid assists in overseeing all of Worcester State University's financial aid programs and customer service for undergraduate, graduate, and continuing education students.


(E) = Essential

  1. (E) Assists the Director of Financial Aid in the planning, organizing, and administration of all financial aid activities at the college, including scholarships, grants, loans, and technology development.
  2. (E) Responsible for file review and awarding of online student population.
  3. (E) Performs core financial aid responsibilities including management and oversight of federal work study program.
  4. (E) Manages the customer service component of the Financial Aid Office which includes but is not limited to
    • Ensures the front office is fully and adequately staffed at all times.
    • Coordinates and assesses of the delivery of optimal customer service at all times.
    • Maintains a comprehensive understanding of the role and workload of each AFSCME member of the FA staff to provide for appropriate delegation and evaluation.
    • Creates an environment that encourages team-building and cooperation towards optimal functioning of the FA Office. This includes having an open-door policy, checking emails and voicemails, including front desk voicemails, as needed throughout the day.
    • Deescalates potential problems by intervening when students or family members exhibit signs of stress in the office environment or on the phone.
  5. (E) Represents the Financial Aid Office and makes financial aid presentations at events both on and off campus, including but not limited to prospective students and current students.
  6. (E) Updates International Programs Office (IPO) students financial aid packages and continues to work with these students to submit all necessary paperwork for Study Abroad.
  7. (E) Performs weekly download of ISIR files and runs communication management process.
  8. (E) Responsible for running queries using Web Intelligence software and assisting with submission of various state and federal reports.
  9. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
  10. (E) Responsible for contributing to the WSU Strategic Plan.
  11. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
  12. Performs related duties as required.


Required Qualifications:
  • Bachelor's degree.
  • Minimum of three (3) years' work experience in undergraduate financial aid.
  • Knowledge of the regulations, principles, practices, and procedures governing administration of student financial aid programs.
  • Demonstrated skill in communicating with students and parents on economic and educational topics.
  • Computer aptitude as related to computerized financial aid systems.
  • Ability to work effectively with professional, non-professional, and student personnel, as well as external community groups and organizations.
  • Excellent oral (including public speaking), written, and mathematical skills.
  • Ability to think analytically and to interpret complex regulations.
  • Strong organizational skills with the ability to effectively manage multiple projects and responsibilities simultaneously.
  • Ability to work effectively with people of diverse cultures and backgrounds.
  • Ability to successfully pass a thorough background and CORI check.
  • Ability to perform the essential functions of the job with or without reasonable accommodation.
Preferred Qualifications:
  • Five (5) years of progressively responsible experience in undergraduate financial aid, with at least one year of supervisory experience.

Additional Information:

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

It is the policy of Worcester State University that all employees be vaccinated against COVID-19 before they begin employment. Proof of the COVID-19 vaccine is required of all individuals hired by WSU, to be verified after an offer of employment has been made, and as part of the background check process. Prospective employees may submit a request for exemption based on a religious and/or medical basis, to Human Resources.

The firm annual salary range for this full-time, exempt, benefited APA position is: $55,000 - $60,000.

Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community.

Application Instructions:

All applicants must apply online at

Expected documents for submission include a cover letter, resume, and a list of three professional references with contact information. Applicants must complete the National Student Clearinghouse Authorization form or submit the official transcript of highest degree.

All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to, or may be sent to the following address:

Director of Affirmative Action & Equal Opportunity
Worcester State University
486 Chandler Street
Worcester, MA 01602-2597


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert