PM SUPERVISOR - TERRACE DINING HALL (S65914119)
- Employer
- Ithaca College
- Location
- New York, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 25, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Auxiliary Services, Food Services Management
- Employment Type
- Full Time
Job Details
Position Summary:
The Supervisor at Terrace Dining Hall:
- Assists the Manager and Assistant Manager in overseeing residential dining operations.
- Provides direct working oversight for the dining hall while on duty, including the functional supervision of full-time, part-time, and student staff.
- Enacts conflict resolution, ensures compliance with health and safety measures, and supports all other operational functions related to daily business.
This position reports to the Manager and Assistant Manager.
Responsibilities:
- Provide direct, in-person, working supervision of front-of-house operations while on duty.
- Arrange daily operations and services to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.
- Work alongside staff members to model safe and efficient operations and performance expectations.
- Motivate, encourage, and support staff performance through regular hands-on training.
- Monitor all front-of-house procedures and provide objective coaching and feedback based on operational standards, code compliance, and productivity standards.
- Oversee the sanitary condition and attractive presentation of service stations and the dining room.
- Meet with students, faculty, staff, and guests to solicit feedback and address concerns related to the unit to ensure outstanding customer service.
- Ensure employees’ adherence to food safety protocols and policies.
- Develop and maintain an in-depth, working knowledge of all dining software solutions.
- Complete register and credit card reports, resolve bank logs, and guarantee the security of daily tender.
- Ensure compliance with all federal, state, and local regulations and IC policies and procedures (e.g., quality assurance, safety, operations, personnel).
- Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College. Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
Required Qualifications:
- High school diploma or equivalent and 1-2 years professional experience working in a food service operation or other relevant setting.
- Excellent customer service aptitude.
- Proven experience in coaching and supervising employees and the ability to adhere to and train staff in the service standards as set by Ithaca College Dining Services .
- Basic food handling knowledge.
- Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
- Ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.
- Additional education and experience including collegiate/university food service.
- Awareness of f ood safety and applica tion protocols .
- Knowledge of culinary applications and familiarity with an array of cuisines .
- Working knowledge of food preparation procedures and equipment, proper sanitation, and HACCP procedures.
- ServeSafe Certification.
The Supervisor at Terrace Dining Hall completes work within an accessible, safe, indoor, and occasional outdoor environment. Long periods of walking, standing, bending, and carrying moderately heavy items (up to 50 pounds) may be necessary. Employees will be issued and/or required to wear slip-resistant shoes.
Application Instructions:
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Interested applicants must apply online at ithaca.edu/jobs and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at humanresources@ithaca.edu. Screening of applications will begin immediately.
* Candidates may be asked to complete a live cooking demonstration.
Visa sponsorship is not provided for this position.
Company
Ithaca College is a private residential campus where students find life-changing academic pathways, powerful career networks, and lifelong community.
Founded by a homesick violinist with a big vision, Ithaca College started out as the Ithaca Conservatory of Music — combining theory, practice, and performance from its inception. By the 1920s, academic programs expanded to include business, speech therapy, physical education, and the dramatic arts. IC was originally located in downtown Ithaca and moved to the present campus on South Hill overlooking Cayuga Lake in the 1960s.
Situated near 150 majestic waterfalls in the Finger Lakes region of New York State, the city of Ithaca, New York, has been ranked as the best college town in the United States — hosting tech startups, a “killer music scene,” Broadway-caliber theatre, and world-class restaurants as well as alumni-owned ice cream shops.
Ithaca College offers more than 140 majors and minors through its five schools. Whether our alumni are winning Pulitzers, launching nonprofits, anchoring broadcast news, leading multibillion-dollar companies, or revolutionizing patient care (among many other pursuits and accomplishments), students at Ithaca College learn different and leave different.
Join an innovative educational community, where faculty and staff learn, thrive, and collaborate. IC will make you ready to take your career to new heights, giving you the chance to create your own path to success while you contribute to growing the minds of future generations.
As an employee at Ithaca College, you’ll get much more than a competitive salary and the traditional advantages. We pride ourselves on providing our employees with the most comprehensive benefits possible.
Beyond benefits, you’ll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community. We encourage and contribute to the personal and professional development of our faculty and staff. We understand that it’s the people who work here that make Ithaca College special, and we strive to be an employer of choice in our region.
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