CASE MANAGER

Provide case management and intervention for students identified as at risk due to concerns about the student's general well-being or specific behaviors that may be disruptive, threatening, or otherwise harmful to the student or campus community. Serve as a member of the ICare Team and collaborate with the ICare Team to identify students in need of case management, intervention and follow-up. Assist with the development and implementation of outreach programs regarding the ICare Team to the College community, and establish and maintain collaborative and consultative working relationships within the College. Assist with data collection, analysis and reporting. This is an 11-month, 37.5 hours per week, benefits eligible position.

Essential Duties:

1. Serve as a primary contact for College community members who have concerns about student behavior, both in and outside of the classroom. Serve as investigator to gather relevant information on assigned cases.
2. Conduct initial screenings and assessments to determine student's needs and formulate and recommend case action plans.
3. Maintain ongoing relationships with identified students consistent with case action plans.
4. Respond to urgent concerns about identified students during business hours.
5. Provide timely updates to the ICare Team and other members of the campus community regarding specific cases.
6. Initiate parental/emergency contact as allowed through Family Educational Rights and Privacy ACT(FERPA).
7. Assist in maintain and managing student information and records to include the timely processing and assigning of reports and maintaining online files related to student follow-up; utilizing a database system and provide hard copy reports as needed.
8. Provide support to students seeking to return to college from SOC related circumstances.
9. Serve as an ICare team member and lead team meetings and activities; prepare agendas, exercises, and minutes. Coordinate Behavior Intervention Team communications.
10. Assist with coordinating and participate in the training for the ICare Team.
11. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.
12. Assist in developing and implementing comprehensive training and outreach programs for the campus community, and serve as a resource providing workshops, presentations, and consultations.
13. Develop and maintain cooperative and collaborative relationships with representatives of academic departments, student services, and students with regard to student of concern policies and procedures.
14. Maintain membership in professional organizations and continue professional development to remain current with national practices and standards.

Qualifications:

Master's degree in Social Work, Counseling or related field and a minimum of three years of experience working in a college or counseling setting; direct experience in case management; strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment; excellent, organizational and analytical skills; ability to manage multiple projects simultaneously with meticulous attention to detail, work independently, and develop and maintain effective working relationships are required. Experience working with a diverse student population with mental illness, substance abuse, or other disabilities; experience working on a Behavior Intervention Team or similar entity; and experience working with conduct management computer systems are preferred.

Application Instructions:

Interested applicants must apply online at https://www.ithaca.edu/jobs and attach a resume, cover letter, and list of three professional references.

Visa sponsorship is not provided for this position.

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Department Description:

The Office of Case Management has a three person staff team comprised of the Program Director, a Case Manager, and an Office Program Coordinator. The Case Manager provides intervention for students identified as at risk due to concerns about the student’s general well-being or about specific behaviors that may be disruptive, threatening, or otherwise harmful to the student or campus community. The Case Management Staff coordinate the services of various offices and programs involved with identifying students in need of case management, intervention and follow-up. The Case Manager also develops and implements outreach programs regarding the ICare Team to the College community, and establishes and maintains collaborative and consultative working relationships within the local and college communities.