A Student Financial Services Specialist serves as the initial
contact for the Student Financial Services Office providing
professional and positive customer service, assisting current and
prospective students and families with the financial aid process.
Develops and maintains a strong working knowledge of federal,
state, and College student aid regulations, policies, and
procedures and provides a variety of information regarding various
financial aid programs, procedures and eligibility requirements.
Performs operational activities to include data entry, updating and
maintaining student account information, receives and processes
forms and payments, and post transactions. Prepares reports,
letters and other correspondence, and responds to questions
regarding student financial services programs.
- Participate in efforts to attain the Office of Student
Financial Services goal to provide outstanding service to students,
parents, the campus community and other constituents; convey
information related to student financial services clearly and
concisely to groups or individuals verbally and in writing; arrange
and/or schedule appointments with appropriate staff within Student
- Greet and guide both prospective and current students and
families through the financial aid process. Assess the student's
individual need, explain aid programs, application procedures and
eligibility criteria, and provide appropriate forms. Handle and
respond to complex, sensitive, or emotional financial and customer
situations. Respond to questions and identify and resolve
processing and communication issues regarding billing, financial
aid, payment deadlines, tuition rates, loans, forms, and related
information; refer unusual concerns to appropriate staff within
Student Financial Services.
- Develop and demonstrate a multicultural awareness and
contribute to cultivating an inclusive, diverse and respectful
College community. Demonstrate civil and inclusive behavior when
interacting with staff, faculty, students and visitors to the
College. Promote a flexible, collaborative and inclusive work and
living environment and engage in educational opportunities to
increase awareness and understanding of diversity and
- Receive and review application and supporting documentation in
accordance with established guidelines to ensure complete financial
aid documentation in preparation for verification and packaging.
Research and resolve issues such as missing paperwork. Enter
application information into database, scan documents, and setup
and maintain files for financial aid application paperwork and
student financial aid awards.
- Answer multi-line phone and provide a high level of service;
receive and respond to e-mail correspondence; utilize the online
student information system to review information and assist
students and/or family members with inquiries providing thoughtful,
complete responses. Document all inquiries and responses within the
student information system.
- Open and sort mail; process payments and forms received and
distribute all other mail to appropriate staff member for action.
Research and assign returned mail to student assistants for proper
- Participate in maintaining an accurate and consistent
processing schedule in a high volume environment. Receive and
process cash, checks, other currency, wire transfers, and credit
card payments to student accounts for payment of advance deposits,
tuition and fees, ID Express, payment plans and other accounts
receivable; prepare deposit receipts and post to appropriate
account; maintain adequate supply of change for daily business
transactions; balance cash drawers and reconcile daily
- Assist with the collections process and participate in
processing student transactions, posting of payments and
disbursements, billing and other operational activities during high
volume cycles and as assigned.
- Develop and maintain knowledge of various financial aid program
eligibility standards, billing and collection rules and
regulations, state and federal regulations, and financial aid
services and programs offered through private, state, and federal
- Develop and maintain knowledge and ability to navigate through
and utilize various systems and computer applications.
- Develop and maintain knowledge of the services provided by the
Offices of Admission, Extended Studies/International Programs,
Registrar, Residential Life, Student Employment and other campus
offices and direct customers to appropriate campus offices.
- Meet with employees and graduate students regarding the payroll
deduction option for paying student account balance; assist in
determining the amount to be deducted and completing the required
payroll forms. Using the online student information system, credit
the full amount of the deduction to the student account and monitor
deduction reconciliations from Payroll to ensure full deductions
- Use reporting tools to write reports as necessary; collaborate
with the Associate Director for Student Financial Services
Information Systems as needed.
Associates degree and a minimum of two years relevant experience or
the equivalent combination of education and experience; strong
interpersonal and communication skills and the ability to
effectively work and interact respectfully within a diverse and
inclusive environment; proficiency in various word processing,
spreadsheet and database software applications and ability to learn
new systems and applications; strong organizational skills and
attention to detail; ability to maintain and monitor various
accounts, prioritize projects, handle multiple tasks and meet
deadlines are required. Previous experience working with an on-line
student information system in a college or university is
Most of the work of the incumbent is carried out within a generally
accessible, safe, indoor environment, with the availability of
partial remote work as well. The incumbent may be required to
operate a personal computer and associated equipment such as
computer printers as well as other office equipment used in
ABOUT ITHACA COLLEGE
As an employee at Ithaca College, you’ll get much more than a
competitive salary and the traditional advantages. We pride
ourselves on providing our benefit-eligible employees with the most
comprehensive benefits possible, including work/life balance,
generous paid time off policies, career-enhancing trainings,
employee and dependent tuition assistance, and opportunities to
give back to the community. Beyond benefits, you’ll enjoy the kind
of uniquely rewarding work environment that can only be found in a
vibrant college community.
To apply, please submit cover letter, resume and list of three
Visa sponsorship is not provided for this position.
Ithaca College is committed to building a diverse academic
community and encourages members of underrepresented groups to
apply. Experience that contributes to the diversity of the college