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Sr. Course Support Specialist

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Posted Date
Oct 27, 2021

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Position Type
Administrative, Academic Affairs, Curriculum & Instructional Development, Instructional Technology & Design (Campus), Business & Administrative Affairs, Computer Services & Information Technology
Employment Type
Full Time
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Advanced Academic Programs is seeking aSenior Course Support Specialist (CSS) who manages the course site development and launching process for AAP courses. The CSS supports faculty in the areas of curriculum delivery and course support, which includes the construction of syllabi and course sites, coordination of course materials, textbook orders, course evaluations, and technological troubleshooting. They participate in the analysis, design, development, and implementation of routine online courses, web-based training, and face-to-face training curricula. The Sr. CSS will work independently and as part of an interdisciplinary team to develop, and revise online courses.

Minimum Qualifications (Mandatory):

  • Bachelor’s Degree in Instructional Design, Instructional Technology, Education, or related field
  • One years progressively responsible related experience
  • Additional education may substitute for required experience, and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula

Preferred Qualifications:

  • B.A. /B.S. Degree in Education, Instructional Design, Educational Technology, or other related disciplines
  • 5 years of related experience
  • Successful experience working independently in a fast-paced professional environment

Special Knowledge, Skills & Abilities:

  • Proficient in supporting various software and applications, with a technical competence that allows for quick adaption and ability to support new technologies and innovations
  • Advanced admin/technical knowledge of Canvas and/or other Learning Management System (Canvas, Moodle, Absorb, etc.) desired
  • Knowledge of best practices for the effective implementation of instructional technology tools in higher education
  • Basic HTML experience and the ability to edit code to remove errors/excessive tags
  • Ability to navigate and understand new technologies and a strong grasp of educational technologies (VoiceThread, Turnitin, PollEverywhere, Respondus, etc.)
  • Familiarity with Canvas and/or other Learning Management Systems
  • Excellent interpersonal skills and ability to work with diverse groups of people with varying needs in terms of the level of support required
  • Excellent written and verbal communication skills are necessary, with the ability to communicate clearly and concisely
  • Strong critical thinking and troubleshooting skills; Ability to quickly and independently search for resolutions as needed
  • Able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines
  • Demonstrated experience in working with streaming audio and video, compression methods, file types and formats, and related software and platforms (i.e., Panopto, Camtasia Studio, Kaltura, etc.).
  • Proven ability to continually adapt and learn new procedures, technologies, and software applications.
  • Ability to communicate and collaborate using a variety of synchronous meeting tools (i.e., Zoom, Adobe Connect, Google Hangouts, Skype, etc.)
  • Demonstrated experience with learning management systems, Microsoft Office Suite, and Adobe Creative Suite

Internal & External Contacts:

  • Collaborate with JHU Instructional Design group to share best practices throughout the Hopkins community.
  • Communicate with IT@JHU to document issues with our CMS and other instructional technologies.
  • Collaborate with the Center for Educational Resources (CER) on various training and instructional design projects.
  • Collaborate with Library Services on student orientation, copyright, reserves and student support systems.

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Course Support Specialist
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range: $21.64 - $29.78/hr (commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30 am - 5:00 p m
Exempt Status: Non-Exempt
Location: ​​​​​​​Homewood Campus
Department name: ​​​​​​​AAP Instructional Resource Center
Personnel area: School of Arts & Sciences

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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