Assistant Manager, Campus Box Office

Assistant Manager, Campus Box Office

Job No: 496875
Position Type: full-time
Location: Lewisburg, PA
Categories: Other, Finance / Business Support

Bucknell University is seeking an Assistant Manager for the Campus Box Office, which distributes tickets for approximately 170 events during the academic year. The Assistant Manager is responsible for daily operations of the Campus Box Office and will oversee coverage for ticket sales at evening and weekend athletic events, productions of the department of Theatre and Dance, Weis Center events, concerts presented by Bucknell Student Government, and other ticketed events. This position is also responsible for coordinating ticket sales for receptions at away games hosted by University Advancement. This full-time, exempt, benefits eligible position reports to and is supervised by the Campus Box Office Manager.

Job Duties:

• Responsible for hiring, scheduling, training and supervision of student ticket sellers, student ticket coordinators as well as Bucknell University employees working Campus Box Office events.
  
• Coordinate reconciliation of (1) operator drawers in compliance with finance office procedures, (2) daily sales totals for Campus Box Office and (3), all ticketed athletic events in compliance with NCAA guidelines in collaboration with the Associate Director of Athletics for Business Services.
  
• Assist with processing season ticket sales for Athletics and Weis Center.
  
• Supervise daily operations in the Weis Center location of the Campus Box Office to ensure student preparedness and customer satisfaction. Ensure petty cash is accurate, supplies are available, computer and printers are working properly and customer needs/requests are being addressed.
  
• Responsible to ensure preparedness for daily ticket sales at the Campus Box Office outlets. Ensure supplies are available, computer and printers are working properly and additional staff is available as necessary for specific on sale dates to be determined.
  
• Coordinate on sale dates for Athletics and Recreation with Campus Box Office Manager.
  
• Provide Campus Box Office Manager with event reports for reconciliation with Finance Office.
  
• Assist Campus Box Office Manager in all aspects of ticketing system, to maintain best practices with current technology for Campus Box Office and ensure proper equipment functioning.
  
• Assume managerial responsibilities in the Campus Box Office Manager's absence.
  
• Coordinate accommodations for events in order to remain ADA compliance.
  
• Assist with summer camps and conferences including managing meal cards and updating meal billing.
  
• Serve as liaison with the Athletics and Recreation to:
  - ensure game day ticket sales operations run in an efficient manner to include visiting team consignments and complimentary tickets for teams' home and away.
  - coordinate ticket sales with Center for Alumni and Family Engagement for receptions at away games.
  - attend weekly game ops meeting with Athletics and Recreation.
  - coordinate distribution of Bucknell University student and employee tickets.
  - ensure Bucknell University's compliance with NCAA in regards to ticket sales.
  - arrange all aspects of consignments and team comps for both home and away games from competing institutions.
  - prepare complimentary ticket lists and compliant sensitive materials for the Athletics staff as needed.
  - secure tickets to suites as requested.
  
• Perform and/or supervise the following duties:
  - Assist in providing box office coverage at events outside of box office hours
  - Ensure accurate customer records in the ticketing system.
  - Coordinate adequate coverage in outlets for on sale dates as needed.
  
  Minimum Qualifications:
  
• Demonstrates the ability to provide highest level of customer service and assure all customer issues are dealt with in an efficient and professional manner.
  
• 4 years of relevant experience or a Bachelor's degree.
  
• Proficient with Microsoft Office, with emphasis on Excel and Word.
  
• Must be flexible with working nights, weekends and holidays.
  
• Demonstrates the ability to handle multiple tasks simultaneously and effectively.
  
• Demonstrates the ability to work independently when needed, but still be part of the team.
  
• Valid PA drivers license
  
  Preferred Qualifications:
  
• Experience with a campus ticketing system
  
  Physical Demands:
  
• Ability to lift 25 lbs. Physical abilities as are necessary to transport portable computers, ticket printers, and supplies around the campus.
  
  Work Type:
  full-time
  
  
  To apply, visit https://careers.bucknell.edu/en-us/job/496875/assistant-manager-campus-box-office
  
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