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Application Analyst or Senior Analyst for Student Enterprise Systems

Employer
University of Maryland, Baltimore
Location
Maryland, United States
Salary
$78,000.00 - $100,000.00
Posted date
Oct 28, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology
Employment Level
Administrative
Employment Type
Full Time
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The Center for Information Technology Services (CITS) has an exciting opportunity available for a Student Applications Analyst or Senior Student Applications Analyst. This person will have the responsibility of supporting Ellucian CRM Recruit functional and technical areas including functional training/support, technical troubleshooting and reporting.  Additionally, this person, in conjunction with other team members, will provide support for other student systems such as Ellucian Banner and Ellucian Degree Works.  The position requires an in-depth understanding of CRM Recruit or a closely related student application such as Microsoft Dynamics CRM/365.  Knowledge about other student systems such as Banner (Student, Financial Aid, Student A/R, SSB, etc.) and Degree Works functionality, configuration options and processes is beneficial.  This is a client-facing role, where the individual will work closely with various schools, academic units/programs and administrative offices.  Duties will also include acting as a liaison between CITS and UMB Schools, monitoring critical business activities, troubleshooting and resolving issues and escalating complex matters to the appropriate functional or technical resources, and working with the Ellucian Action Line when appropriate. 

UMB offers a comprehensive and competitive benefits package to eligible employees. This position receives an annual leave package starting with 22 accrued vacation days, 14 floating and observed holidays, 15 sick days, and 3 personal days; comprehensive health insurance and retirement options; professional learning and development opportunities; flexible schedules and teleworking options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.  UMB requires all faculty, staff, and students to be vaccinated against COVID-19. Exemptions for medical or religious reasons will be processed through Human Resources. Essential Functions:
  • Assist in the design, development, configuration and testing of CRM Recruit applications for academic business functions.
  • Assist in the implementation of these applications and configure the systems for new schools, programs and projects.
  • Define and create reports, troubleshoot problems and assist in the development and enhancement across all aspects of these systems.  An understanding of Ellucian CRM Recruit, Ellucian Banner and/or Ellucian Degree Works table structure is beneficial.  Additionally, familiarity with reporting tools such as Microsoft Power BI, Visual Studio, etc. is beneficial.
  • Act as a liaison between end users and the technical team(s) to address functional needs and issues, provide technical support, and recommend application enhancements and solutions to solve problems.
  • Interact with customers and consultants to translate business requirements into technical specifications for conversions, reporting, interfaces, and customizations.
  • Assist in providing training to end-users.
  • Ensure data integrity within these systems as well as maintain appropriate documentation.
  • Assist in the design and development of new business processes by applying knowledge of application functionality in conjunction with organizational needs.
  • Create and execute test plans, evaluate results and document the implementation of new application features and functionality.
  • Assist in establishing and maintaining application security for the campus community.
  • Assist in managing the interactions and integrations of third-party solutions with our Student Information Systems, including troubleshooting, problem solving and formulating solutions.
  • Performs other duties as assigned.
  Qualifications    Student Application Analyst Qualifications   Education: Bachelor’s in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to enterprise application development and support.   Experience: Two (2) years of experience in working with Student Applications that required the use of CRM/ERP software packages (e.g., Ellucian CRM Recruit, Microsoft Dynamics CRM/365, etc.).  This may include working as a power user of a CRM/ERP application or providing technical or functional support to users of CRM/ERP administrative systems.  Experience with Ellucian CRM Recruit, Microsoft Dynamics CRM/365, Ellucian Banner and/or various reporting tools is preferred.  Additionally, admissions/recruitment experience in a higher education setting is beneficial.   Other:  Equivalent six (6) years combination of formal information systems & enterprise application development.   Senior Student Applications Analyst Qualifications   Education: Bachelor’s in Information Technology, Computer Science, Systems Administration, Computer Engineering or a related field to enterprise application development and support.   Experience: Four (4) years of experience in working with Student Applications that required the use of CRM/ERP software packages (e.g., Ellucian CRM Recruit, Microsoft Dynamics CRM/365, etc.).  This may include working as a power user of a CRM/ERP application or providing technical or functional support to users of CRM/ERP administrative systems.  Experience with Ellucian CRM Recruit, Microsoft Dynamics CRM/365, Ellucian Banner and/or various reporting tools is preferred.  Additionally, admissions/recruitment experience in a higher education setting is beneficial.   Knowledge, Skills, and Abilities:
  • In-depth knowledge of Customer Relationship Management (CRM) and Student Enterprise Resource Planning (ERP) applications.
  • Analytical thinking skills with an ability to solve problems and integrate solutions.
  • Demonstrated ability to come rapidly up to speed on large-scale mission-critical applications. 
  • Ability to understand Student application data and system processing flow as well as the impact it has on business operations.
  • Ability to work with technical staff to troubleshoot development/production/integration issues.
  • Ability to provide support to and work collaboratively with both functional and technical staff.
  • Ability to communicate effectively, both orally and in writing.
Hiring Range: Approximately $78,000 - $92,000 for the Analyst and $90,000 - $100,000 for the Senior Analyst, commensurate with related education and experience. UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy. For assistance related to employment, please contact the Staffing department at HRJobs@umaryland.edu. If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a https://umbforms.wufoo.com/forms/umb-job-applicant-accommodation-request/" href="https://umbforms.wufoo.com/forms/umb-job-applicant-accommodation-request/" target="_blank">UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.
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