CEPD Business Support Analyst

All applications must be submitted online at http://www.mdc.edu/jobs/
Job Opening ID: 1002328

Job Description:

The Continuing Education & Professional Development (CEPD) Business Support Analyst provides support in the development, evaluation, and maintenance of the Modern Campus (MC) Student Information System (SIS). This position assists with the communication with internal team and the implementation of system upgrades, troubleshooting, fixes, security, training, and translates and prioritizes business needs for the team.

Duties & Responsibilities:

•Provides functional system support in the maintenance and enhancement of MC and communicates the business vision of the project, maps out requirements, and determines operational objectives of business requirements
•Performs training sessions and creates and maintains user manuals
•Develops solutions and troubleshoots user reported issues in all areas of MC
•Maintains appropriate documentation of MC configuration changes and updates module configuration workbooks
•Identifies in-scope use cases by reviewing and discussing business processes, models them in MC, and determines data requirements
•Works with stakeholders to validate requirements and serves as support to testing and user support on expected system behavior

Minimum Requirements:

•Master’s degree in a related field from a regionally accredited institution and two (2) years of related experience in information systems, business administration or continuing education; or Bachelor’s degree in a related field from a regionally accredited institution and six (6) years of related experience in information systems, business administration or continuing education
•Comprehensive knowledge and experience in Continuing Education
•Strong project management skills
•Ability to understand, analyze and interpret Federal and State laws and financial reports and legal documents
•Ability to respond effectively to complex inquiries from State Department of Education and other regulatory agencies, faculty, staff and other stakeholders
•Ability to analyze system problems and develop solutions through configuration of system