DISPATCHER
- Employer
- University of Wisconsin-Madison
- Location
- Wisconsin, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 26, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services
- Employment Type
- Part Time
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Job no: 244080-US
Work type: Onsite, Staff-Part Time
Department: FP&M/TRANS SERV/PARK STRCT
Location: Madison
Categories: Guest Services and Sales
Job Summary:
This position is responsible for the remote operation of Transportation Services parking equipment throughout campus by assisting customers and transportation staff with any gate related issues. In addition, the incumbent will be responsible for parking data collection, technical and mechanical data collection and entering work orders for system repairs into the Transportation Services Booths Tracking System. This position will also operate and maintain parking booths and other paid parking facilities on UW Madison campus.
About the Job:
Customer Service Representative (DS016)
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Qualifications:
An ideal applicant has the ability to operate computerized equipment, understand dispatch methodology including but not limited to intercom usage, camera and digital voice recorder (DVR) operation, basic email and two-way radio usage. This position requires the ability to prioritize and respond to each call in a timely manner.
Additional Information:
To see the essential and unique responsibilities of this position, please click on the "About the Job" link above.
A criminal background check will be conducted on all finalists.
The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.
Department(s):
A718320-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT
Work Type:
Part Time: 75%
This position requires work be performed in-person, onsite, at a designated campus work location.
Work Schedule:
Friday, Saturday, Sunday from 2:00pm-12:30am
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $18.50 HOURLY
Depending on Qualifications
Instructions to Applicants:
To apply for this position, you need to upload a resume and cover letter at https://jobs.wisc.edu/. Also, you will need to provide contact information for three professional references which one must be your current supervisor. We will not contact your current supervisor without advance notice.
Your cover letter should address your qualifications as they pertain to this position including your work experience in the following, if applicable:
- Providing customer service
- Knowledge of intercoms and 2 way radios
Contact:
Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
Customer Svcs Rep(DS016)
Employment Class:
University Staff-Ongoing
Job Number:
244080-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Oct 26 2021 Central Daylight Time
Applications Close: Nov 9 2021 11:55 PM Central Standard Time
Work type: Onsite, Staff-Part Time
Department: FP&M/TRANS SERV/PARK STRCT
Location: Madison
Categories: Guest Services and Sales
Job Summary:
This position is responsible for the remote operation of Transportation Services parking equipment throughout campus by assisting customers and transportation staff with any gate related issues. In addition, the incumbent will be responsible for parking data collection, technical and mechanical data collection and entering work orders for system repairs into the Transportation Services Booths Tracking System. This position will also operate and maintain parking booths and other paid parking facilities on UW Madison campus.
About the Job:
Customer Service Representative (DS016)
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Qualifications:
An ideal applicant has the ability to operate computerized equipment, understand dispatch methodology including but not limited to intercom usage, camera and digital voice recorder (DVR) operation, basic email and two-way radio usage. This position requires the ability to prioritize and respond to each call in a timely manner.
Additional Information:
To see the essential and unique responsibilities of this position, please click on the "About the Job" link above.
A criminal background check will be conducted on all finalists.
The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.
Department(s):
A718320-FACILITIES PLNG AND MGMT/TRANS SERV/PARK STRCT
Work Type:
Part Time: 75%
This position requires work be performed in-person, onsite, at a designated campus work location.
Work Schedule:
Friday, Saturday, Sunday from 2:00pm-12:30am
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $18.50 HOURLY
Depending on Qualifications
Instructions to Applicants:
To apply for this position, you need to upload a resume and cover letter at https://jobs.wisc.edu/. Also, you will need to provide contact information for three professional references which one must be your current supervisor. We will not contact your current supervisor without advance notice.
Your cover letter should address your qualifications as they pertain to this position including your work experience in the following, if applicable:
- Providing customer service
- Knowledge of intercoms and 2 way radios
Contact:
Lisa Raetzman
lisa.raetzman@wisc.edu
608-263-9670
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )
Official Title:
Customer Svcs Rep(DS016)
Employment Class:
University Staff-Ongoing
Job Number:
244080-US
The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .
Applications Open: Oct 26 2021 Central Daylight Time
Applications Close: Nov 9 2021 11:55 PM Central Standard Time
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