Accountant III, Collections

MassBay Community College
Massachusetts, United States
Salary Not Specified
Posted date
Oct 27, 2021

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Financial Affairs, Student Affairs, Financial Aid, Other Student Affairs, Student Activities & Services
Employment Type
Full Time

Accountant III, Collections
Department: Student Accounts
Location: Wellesley Hills
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:

The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population. The Collections Accountant is responsible for the collection of past due student accounts. This position requires a broad knowledge of college policies and procedures in Admissions, Advising, Registrar's Office, Financial Aid and Student Accounts. Reporting to the Director of Student Accounts, the successful candidate will provide superior customer service to students, families, third party agencies and staff regarding student account inquiries. The Accountant III will also ensure that all payment plans established with the College’s chosen vendor are coded correctly, budgeted accurately, and remain in good standing. The candidate will also be expected to provide backup to the Student Account Enrollment Specialists during peak periods. Must be able to work independently as well as in a team environment.
Key Responsibilities and Duties:
  • Select past due accounts that are potential candidates for collections via the student information system in PeopleSoft;
  • Prepare and process the pre-collection letters;
  • Prepare accounts for placement with Intercept system;
  • Review each account to determine if it should be assigned to a collection agency;
  • Develop and maintain a payment plan program to assist students in settling their financial obligation prior to collection activity. Analyze data and rate the success of the payment plan option;
  • Oversee and reconcile the monthly inventory of all student accounts between the collection agencies and the College student system and ensure that each system is in sync;
  • Troubleshoot and resolve student account issues, negotiate and authorize student-specific strategies, often with on-the-spot resolution, that will assist students in settling their outstanding debt;
  • Respond to all student disputes received either directly from the student or via a student request through the collection agency; work with General Counsel when disputes received require legal counsel;
  • Provide analysis of each collection agency to determine how the agency is performing for the College and make recommendations to the Director fbest placement practices;
  • Identify and research past due accounts that are being disputed; identify student(s) of this status through the mailing of a pre-collection letter;
  • Advise students regarding repayment options and negotiated reasonable repayment schedules to prevent collection action with an agency;
  • Code all collection accounts within the PeopleSoft environment;
  • Engage in departmental systems and policy review with a critical lens toward equity, accessibility, inclusion, and universal design;
  • Setup internal payment plans with enrolled students should they default on their semester Nelnet payment plan or should a unique situation arise that requires an internal payment plan;
  • Other duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Commitment to Equity
  • Support MassBay’s commitment to the Equity Agenda;
  • Collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;
  • Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality; Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity and inclusion.

Minimum Qualifications: (per union job specifications)
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in accounting or auditing, of which at least (B) one year must have been in a supervisory, administrative or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.
I. An Associate’s degree with a major in accounting, business administration or business management may be substituted for a maximum of one year of the required (A) experience.*
II. A Bachelor’s degree with a major in accounting, business administration or business management may be substituted for a maximum of two years of the required (A) experience.*
III. A Graduate degree with a major in accounting, business administration or business management may be substituted for the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Qualifications at Time of Hire
  • Ability to analyze and determine the applicability of accounting data, to draw conclusions and to make appropriate recommendations.
  • Ability to understand, apply and explain the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
  • Ability to perform mathematical calculations using formulae to solve accounting problems.
  • Ability to follow oral and written instructions.
  • Ability to gather information by examining records and documents and through questioning individuals.
  • Ability to maintain accurate records.
  • Ability to prepare genera and financial reports.
  • Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Ability to communicate effectively in oral expression.
  • Ability to exercise sound judgment.
  • Ability to exercise discretion in handling confidential information.
  • Ability to deal tactfully with others.
  • Ability to give written and oral instructions in a precise, understandable manner.
  • Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic review and/or evaluations; determining subordinates’ training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending or initiating disciplinary action.
  • Knowledge of the principles, practices and techniques of supervision.

Preferred Qualifications:
  • Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  • Experience working in a diverse environment;
  • Excellent interpersonal, verbal and written communications skills;
  • Demonstrated experience with computerized office systems, including; Microsoft Office applications such as Word, Access, Excel, Outlook, etc.;
  • Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  • Ability to multi-task and work effectively in a fast-paced environment, independently and with a team;
  • Demonstrated commitment to working with underserved students;
  • Flexibility to work occasional evenings and weekends;
  • Functional experience with PeopleSoft desired;
  • Ability to respond to difficult situations diplomatically;
  • Knowledge of (FERPA) Family Educational Rights and Privacy Act; Understanding of higher ed policies and procedures; especially involving student accounts, financial aid, and registration.

Salary Range: AFSCME Unit 1, Grade 18, Step 1 $51,984.14 to $56,865.64.
Classification: AFSCME: Please find the link to the Commonwealth of Massachusetts Human Resources Division Classification Specification for the position,
Hours and Days: Monday – Friday from 9:00am to 5:00pm
Source of Funding: State Appropriation
Deadline: January 31,2022 or after that until filled.
To Apply: Please include a letter of interest and resume with your online application.
Candidates for employment should be aware that all MassBay Community College students, faculty, and staff are required to be fully vaccinated by January 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.
Hiring is subject to state appropriation funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s for Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance,, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

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