Office Professional IV
Office Professional IV
207930-Success Advising Center
Special Instructions to Applicants:
This is a full-time benefits-eligible position. Benefits include
competitive salary; health, dental, vision, life insurance, AD
& D, long-term disability; 3 weeks paid vacation per year; 3
weeks of accrued sick leave per year; 13 paid holidays; retirement;
and generous education assistance for an employee, spouse and
dependent children taking classes at UCM .
Completed UCM online application for employment required.
Incomplete applications will not be considered.
A review will begin immediately and continue until filled.
NOTE : A background check is required for the selected candidate of
this position and any job offer is contingent on the results of
The University of Central Missouri is an Equal Opportunity Employer
and specifically invites applications from women, minorities,
veteran status, and people with disabilities.
Occasional nights and weekends
Open Until Filled
The Office Professional IV in the Success Advising Center ( SAC )
will assist the Director by overseeing all student/customer facing
operations, responding to student and other customer needs real
time, while providing vision and continuous improvement of
processes to achieve and maintain top levels of customer service
and efficiency. Provides direct supervision of the SAC Office
Professional serving as an Operations Coordinator, and the student
employees (Operations Assistants) responsible for carrying out the
student/customer facing operations duties.
This position will provide campus-wide systems analysis and support
of the Education Advisory Board’s student success management
system, Navigate, a comprehensive technological platform that links
administrators, faculty, staff, and advisors in a coordinated care
network to support student success, along with other technology
systems supporting student success, including collaborative
initiatives involving the Office of Technology, and the Office of
This position will also serve as the SAC Budget Analyst and
Education & Formal Training
Bachelor's degree (Specify field(s) of study below),
Education/Experience substitution (specify)
Other Education & Formal Training
Bachelor’s degree required.
Education may be substituted for experience or experience may be
substituted for education. Note that equivalencies are based on the
following: AA or 60 credit hours = 2 years experience; BA/BS or 120
credit hours = 4 years experience; MA/MS = 6 years experience; PhD
= 8 years experience.
Word-Processing, Spreadsheet, Presentation, Desktop
1. Management – At least one year’s experience of management and/or
2. Customer Service – At least two year’s experience in a
fast-paced, customer-focused environment preferred
3. Technology – Must be proficient with applying problem-solving
skills to issues using technology
4. Analytical – Must be able to collect, organize, visualize,
assimilate, find patterns, draw conclusions, and find solutions
using various data sets
5. Familiarity with the University of Central Missouri
6. Experience with Banner, Degree Works, MyCentral, SSC -Navigate,
Blackboard, Schedule Planner, Focus, or other systems and programs
in a higher education environment preferred
Licenses, Certificates, Registrations, & State/Federal
Requirements of Position:
Criminal History check, Driver's license
Other Licenses, Certificates, Registrations, &
Special Skills, Abilities, and Knowledge:
Attention to detail, Budget-related skills, Communication
skills, including oral, written, and/or nonverbal, Knowledge of a
University environment preferred, Human Relations/Interpersonal
skills, Supervisory skills, including motivation, delegation of
duties, evaluation, etc, Management and/or administration skills,
Ability to manage multiple concurrent projects and meet deadlines,
Other Special Skills, Abilities, and Knowledge
Ability to interact with, engage, discern needs, and serve diverse
populations to meet their needs in a highly efficient and
Ability to work independently and make decisions.
Ability to work in an environment with frequent interruptions and
Specify sensory abilities:
Physical & Environmental Factors:
Lifting (weight) - 20 lbs.
Other Physical & Environmental Factors
Special Working Conditions:
Travel required, Irregular work hours, Professional appearance,
Work in stressful conditions
Other Special Working Conditions
Occasional evenings and weekends to support SAC mission
Ability to Keyboard
Other Special Qualifications
Required fields are indicated with an asterisk (*).
- * Do you understand that the university requires a background
check for this position and that any job offer made to the selected
candidate is contingent upon the results of this check?
- * International students on an F1or J1 Visa are not eligible
for this position due to Visa regulations. Are you a UCM student on
an F1 or J1 Visa?
- Cover Letter