Requisition ID: req3384
Job Title: Advisor - College Credit Plus
Department: College Credit Plus Services
Location: Columbus Campus
Employment Type: Staff
Employment Status: Board Approved
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Exempt
Compensation Type: Annual
Schedule: M-F, 8am-5pm, some evenings and weekends.
The College Credit Plus Advisor role serves as the primary college
contact for K-12 partners, students, and parents participating in
the college’s College Credit Plus program. The person in this role
guides students through the College Credit Plus enrollment and
course registration processes. The person in this role works
collaborates with other college offices and departments as needed.
Building relationships with K-12 partners with excellent customer
service and providing encouragement and support to students are
hallmarks of this role.
Professionalism, Adaptability, Valuing Differences, Managing Work,
Continuous Learning, Decision Making, Continuous Improvement,
Customer/Student/Employee Focus, Resolving Conflict, Work
Standards, Collaboration, Quality Orientation
ESSENTIAL JOB FUNCTIONS:
Student Advising & Support
Provides advising support regarding matters related to assigned
functional area. Explains the applicable paperwork, processes and
procedures to students. Shares resources available for students
relating to individual needs. Provides information on programs of
study and next steps for enrollment, including admission criteria,
documents needed, financial aid, new student orientation, placement
testing, advising, course selection, registration. Facilitate
presentations to students and industry and community partners when
needed. Accompanies students on academic tours. Assists special
student populations appropriately. Advises students in person, via
phone, e-mail or other delivery formats as needed.
Provides direct student and applicant service, counseling students
in person, over the phone, and electronically. Guides students in
the use of online applications and tools. Assists business partners
from other College departments with questions, paperwork, and tasks
to address student needs. Respond to email inquiries and/or follow
up on additional items needed.
Completes and maintains required documentation; Keeps accurate
records. Reviews and verifies and, where applicable completes other
processes for students. Maintains confidentiality of student files
and other sensitive subject matter. Collects and maintains student
contact for reporting purposes.
Diversity, Equity & Inclusion
Fosters and maintains a safe environment of respect and inclusion
for faculty, staff, students, and members of the community.
Other Duties & Responsibilities
Manages multiple assignments of varying complexity while meeting
federal as well as internal regulations and procedures, with the
ability to adapt to changing needs of the College and business
partners. Hours may include working outside of a normal workweek
Usual Physical Requirements
The employee regularly exhibits digital dexterity when entering
data into computer, frequently sits for extended periods of time,
and occasionally stands and walks. Employee occasionally reaches
with hands or arms and stoops, kneels, crouches or crawls when
installing hardware or software. Employee converses verbally with
others in person and by telephone. Vision demands include close,
detailed vision when focusing on computer screen. Employee
occasionally lifts computers or other items or exerts up to 25
pounds. Employee utilized hands and feet to operate motor vehicle
through College property.
Normal office and campus working conditions.
Knowledge, Skills and Abilities:
Knowledge of: college student development; academic assessment and
advising practices; college and career readiness; cultural
diversity; college and community resources; management and
leadership practices in higher education.
Ability to: effectively work with persons of varying cultures and
backgrounds; work independently; navigate complex and multifaceted
institutions/organizations; demonstrating initiative; develop and
maintain effective working relationships with associates,
supervisors, job contacts and general public; actively listen and
provide empathetic support; demonstrate flexibility, initiative and
follow-through; exhibit a pleasant telephone manner; answer routine
inquires; maintain confidential and sensitive information; maintain
accurate and complete work records; planning, scheduling and
Skill in : problem solving; attention to detail; maintaining
documentation and records; verbal and written communications;
maintaining good public relations; customer service; operating
general office equipment; general typing; application of job
software programs and applications, and standard office practices
and procedures; interpreting and implementing federal, state and
common policies and procedures.
Minimum qualifications for this position are: Bachelor’s degree in
Education, Business, Psychology, or related field. Three (3) years
progressively responsible experience in student advising and
support. State Motor Vehicle Operator's License or demonstrable
ability to gain access to work sites. An appropriate combination of
education, training, coursework and experience may qualify a
Preferred Qualifications: Master's degree in Student
Services, Higher Education, Administration, Guidance, or related
Additional Information: Must submit a cover letter.