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Advisor - College Credit Plus

Employer
Columbus State Community College
Location
Ohio, United States
Salary
Salary Not Specified
Posted date
Oct 26, 2021

View more

Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Admissions, Enrollment, Retention & Registrar, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
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Requisition ID:
req3384

Job Title: Advisor - College Credit Plus

Department: College Credit Plus Services

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: $47,341

Schedule: M-F, 8am-5pm, some evenings and weekends.

Position Summary

The College Credit Plus Advisor role serves as the primary college contact for K-12 partners, students, and parents participating in the college’s College Credit Plus program. The person in this role guides students through the College Credit Plus enrollment and course registration processes. The person in this role works collaborates with other college offices and departments as needed. Building relationships with K-12 partners with excellent customer service and providing encouragement and support to students are hallmarks of this role.

Core Competencies


Professionalism, Adaptability, Valuing Differences, Managing Work, Continuous Learning, Decision Making, Continuous Improvement, Coaching, Communication,
Customer/Student/Employee Focus, Resolving Conflict, Work Standards, Collaboration, Quality Orientation

ESSENTIAL JOB FUNCTIONS:

Student Advising & Support

Provides advising support regarding matters related to assigned functional area. Explains the applicable paperwork, processes and procedures to students. Shares resources available for students relating to individual needs. Provides information on programs of study and next steps for enrollment, including admission criteria, documents needed, financial aid, new student orientation, placement testing, advising, course selection, registration. Facilitate presentations to students and industry and community partners when needed. Accompanies students on academic tours. Assists special student populations appropriately. Advises students in person, via phone, e-mail or other delivery formats as needed.

Customer Service

Provides direct student and applicant service, counseling students in person, over the phone, and electronically. Guides students in the use of online applications and tools. Assists business partners from other College departments with questions, paperwork, and tasks to address student needs. Respond to email inquiries and/or follow up on additional items needed.

Clerical

Completes and maintains required documentation; Keeps accurate records. Reviews and verifies and, where applicable completes other processes for students. Maintains confidentiality of student files and other sensitive subject matter. Collects and maintains student contact for reporting purposes.

Diversity, Equity & Inclusion

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other Duties & Responsibilities

Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule.

Usual Physical Requirements

The employee regularly exhibits digital dexterity when entering data into computer, frequently sits for extended periods of time, and occasionally stands and walks. Employee occasionally reaches with hands or arms and stoops, kneels, crouches or crawls when installing hardware or software. Employee converses verbally with others in person and by telephone. Vision demands include close, detailed vision when focusing on computer screen. Employee occasionally lifts computers or other items or exerts up to 25 pounds. Employee utilized hands and feet to operate motor vehicle through College property.

Working Conditions

Normal office and campus working conditions.

Knowledge, Skills and Abilities:

Knowledge of: college student development; academic assessment and advising practices; college and career readiness; cultural diversity; college and community resources; management and leadership practices in higher education.

Ability to: effectively work with persons of varying cultures and backgrounds; work independently; navigate complex and multifaceted institutions/organizations; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; actively listen and provide empathetic support; demonstrate flexibility, initiative and follow-through; exhibit a pleasant telephone manner; answer routine inquires; maintain confidential and sensitive information; maintain accurate and complete work records; planning, scheduling and organization work.

Skill in : problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications, and standard office practices and procedures; interpreting and implementing federal, state and common policies and procedures.

Minimum Qualifications:

Minimum qualifications for this position are: Bachelor’s degree in Education, Business, Psychology, or related field. Three (3) years progressively responsible experience in student advising and support. State Motor Vehicle Operator's License or demonstrable ability to gain access to work sites. An appropriate combination of education, training, coursework and experience may qualify a candidate.

Preferred Qualifications: Master's degree in Student Services, Higher Education, Administration, Guidance, or related field.



Additional Information: Must submit a cover letter.

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