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Case Manager

Goodwin University
Connecticut, United States
Salary Not Specified
Posted date
Oct 19, 2021

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Position Type
Administrative, Business & Administrative Affairs, Affirmative Action & Equal Opportunity, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services, Other Student Affairs, Student Activities & Services
Salary Band
Not specified
Employment Type
Full Time
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Under the joint supervision of the Dean of Students at University of Bridgeport and Assistant Dean of Students at Goodwin University, the University Case Manager provides individual support, assesses student needs, and coordinates referrals to internal and external resources for both Goodwin University and University of Bridgeport. This position will be located on both campuses in Bridgeport & East Hartford. This position is a 2-year grant-funded position.

Essential Job Functions/Primary Responsibilities :

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

  • Serve as a case manager/intake person for students in crisis and students experiencing chronic or emerging situations that may compromise the student’s ability to be successful.
  • Implement non-clinical interventions to provide care, support and resources for students who have challenges with health, wellness, academics, behavior, safety or their general welfare, or otherwise may be at risk.
  • Monitor and document student progress and adherence to the established individualized care plans.
  • Maintain a system of follow up for students referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
  • Actively collaborate with both Student Affairs teams to coordinate services and supports to ensure the persistence and retention of all enrolled students.
  • Collaborate with all essential external resources to ensure student success and persistence.
  • Work with campus faculty and staff to support students who may identify as needing additional resources.
  • Coordinate and administer the laptop loaner and emergency funds program.
  • Support students with scholarship applications, and meet with student recipients to monitor progress in continued enrollment until degree completion.
  • Continuously research and identify internal and external resources that support college student persistence and retention.

Other Functions :

  • Performs similar or related work as required, directed or as situation dictates.
  • Continues professional development and training; keeps current with trends.
  • Assists other department staff as needed to promote a team effort.

Knowledge, Ability and Skill :

  • Demonstrated ability to effectively communicate clearly, both verbally and in writing. Experience in planning and presenting educational programming.
  • Must have the ability to professionally interact with and respond to staff, faculty, students, community partners and administrators.
  • Ability to work with information that is highly sensitive and confidential in nature.
  • The ability to problem solve and respond to complex, urgent situations in a timely manner while exercising sound judgment, discretion and diplomacy.


Education, Training and Experience :

  • Bachelor’s Degree in related field required, Masters preferred.
  • 1-3 years’ experience working with diverse and/or underrepresented populations required.

Special Requirements:

  • Valid CT License & Insured Vehicle

Physical and Mental Requirements :

Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather Conditions X Work with fumes or airborne particles X Work near moving mechanical parts X Risk of electrical shock X Vibration X

Physical Activity None Under 1/3 1/3 to 2/3 Over 2/3 Standing X Walking X Sitting X Talking & Hearing X Using hands/fingers to handle/feel X Climbing or balancing X Bending, pulling, pushing X Driving X

Lifting Requirements None Under 1/3 1/3 to 2/3 Over 2/3 Up to 10 pounds X Up to 25 pounds X Up to 50 pounds X Up to 75 pounds X Up to 100 pounds X Over 100 pounds X

Vision Requirements:

X Close vision (i.e. clear vision at 20 inches or less)

X Distance vision (i.e. clear vision at 20 feet or more)

X Color vision (i.e. ability to identify and distinguish colors)

X Peripheral vision (i.e. ability to observe an area that can be seen up and down or

left and right while the eyes are fixed on a given point)

X Depth perception (i.e. three-dimensional vision, ability to judge distances and

spatial relationships)

___ No special vision requirements

(This job description does not constitute an employment agreement between the employer and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.)

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