Operations Manager, Equipment Distribution Center

Operations Manager, Equipment Distribution Center
Target Hire Date
2021-12-06-08:00
Join our community and experience Emerson College!

Guide the daily vending of media production equipment at Emerson College. Be our operational expert for technical questions and concerns during equipment check-outs.

The Operations Manager, Equipment Distribution Center is responsible for guiding the daily vending of media production equipment at Emerson College. The Operations Manager, EDC is an expert operational resource for customers during checkouts, supporting technical questions and concerns. Additionally, the Operations Manager directly supervises two full-time employees and shares the responsibility of managing approximately fifty student employees.

Your Team: Emerson College's Equipment Distribution Center (EDC) serves the students, faculty, and staff of Emerson College by vending media production equipment and support services for curricular use. The mission of the EDC is to ensure that its customers have timely access to production equipment in good working order and to provide high-quality technical and operational services in support of their curricular projects. Learn more about us.

Your Manager: Manager, Equipment Distribution Center

Your Direct Reports: 2

Your Student Workers: 50+

Key Partners: Visual and Media Arts production faculty, Journalism faculty, Media Technologies and Production Technical Operations staff

Your Key Responsibilities:

• Supervise and perform the daily operations of the EDC, primarily related to the vending of film and video equipment. Supervision includes the scheduling of field equipment, ensuring all components are present and in good working order, and generation of repair tickets. Additionally, the Operations Manager performs equipment checkouts from start to finish for student and faculty customers, including retrieval of equipment from the storage area and walk through of equipment setup and operation. Duties involve the frequent moving and lifting of heavy objects.
  
• Directly manage the Day and Evening Operations Supervisors though day-to-day work assignments and providing strategic direction under the guidance of the Manager, EDC.
  
• Hire, train, and manage a staff of more than fifty students. Daily supervision of student staff is shared with other EDC full time staff. Develop and refine training initiatives for student staff.
  
• Coordinate advanced-level equipment and faculty reservations.
  
• Assist the EDC Manager and faculty in the research of new production technology initiatives and develop an implementation plan from kit configuration through purchase to final deployment. Assist in final equipment deployment.
  
• Identify key pieces of high demand equipment that is unable to circulate and work with the EDC Manager, Quality Control Manager and engineering department to ensure that lost equipment is replaced and damaged equipment is repaired in a timely manner.
  

Your Other Responsibilities:

• Working with the EDC Manager, propose, develop, and implement operational, facility and workflow enhancements.
  
• Collect fines for lost, damaged or stolen equipment and update the vending database to reflect these transactions.
  
• Stay current with media production equipment and industry trends by attending local vendor presentations and demonstrations, industry conference wrap-ups, on-site vendor demonstrations, and reading industry literature in order to better inform upcoming technology requests and purchases, as well as better support end users with their operational questions.
  
• Provide equipment-related instruction and support to faculty, staff and students as needed.
  
• All other duties as assigned
  

Your Qualifications:

• Deep knowledge of and expertise with various types of film and video equipment. Focus includes but is not limited to: film cameras, digital cinema cameras, DSLRs, ENG/EFP cameras, and lighting and grip equipment.
  
• 3-5 years of experience at an educational or private equipment rental or repair facility.
  
• Must be a detail-oriented self-starter with ability to work in a high demand and fast paced academic environment.
  
• Ability to react quickly to complex challenges and improvise solutions.
  
• Must have strong customer service and written and verbal communication skills.
  
• G-Suite & /or Microsoft Office knowledge
  
• Ability to communicate in a clear and concise manner that is appropriate to the audience.
  
• BA/BS degree required.
  

You'll be preferred if you have:

• WebCheckout or similar equipment scheduling and ticketing software.
  
• Basic equipment repair.
  
• Supervision of at least one full time employee.
  
• Film and/or television production experience
  

Work Environment:

• Service floor, equipment warehouse, and usual office conditions
  
• Ability to lift and move objects that are 50 lb. or less
  

Grade of Position: A16E

Scheduled Weekly Hours: 36.25

Hiring Range: $62,600.00 - $65,600.00


To apply, please visit: https://emerson.wd5.myworkdayjobs.com/en-US/Emerson_College_Staff/job/Boston-Campus/Operations-Manager--Equipment-Distribution-Center_JR003260

About Us
Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade range

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