Marshall Community Supervisor
- Employer
- Syracuse University
- Location
- New York, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 25, 2021
You need to sign in or create an account to save a job.
Posting Details
Job # 037676 Department Code 37401-1092 Department Auxiliary Services Job Title Marshall Community Supervisor Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Work schedule includes weekends and holidays.
Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Marshall Community Lead will require a flexible work schedule including weekends and holidays. This role will be responsible for the Marshall front desk operations. Responsible for developing a working team in collaboration with the Office of Student Living in the Division of Enrollment and Student Experience. Key to the success of the operation is strong partnership with the Office of Campus Development and Facilities Operations to have a cohesive operations and communication plan for the Marshall. Partnering with the Center for Disability Resources for proper housing accommodations as needed is essential. This role will establish policies, procedures, and training materials for the Marshall front desk. The position would serve as a team leader for residential operations at the Marshall. Qualifications
Bachelor’s degree and 3 to 5 years of relevant work experience in higher education or customer service. Proficient with operational, analytical, and problem-solving skills. Strong communication skills and the ability to lead in a team environment. Organizational skills are essential. Previous supervision and customer service skills a must. Job Specific Qualifications
Proficient with Microsoft Office, multi-tasking, ability to meet deadlines, working on a team. Higher education experience working with students and parents required. Ability to interpret policy and procedures and make independent decisions affecting Syracuse University students. Strong data analytic skills. Organizational skills are essential. Proven ability to analyze processes, identify process improvement opportunities to streamline operations, improve quality of data/information and improve customer satisfaction. Ability to lead, recruit, and train staff. Establish and maintain relationships with staff across the University, and effectively communicate to students, families, staff, and faculty. Responsibilities
Oversight of residential operations at the Marshall, including front desk management. Anticipated supervision of 1 Housing Coordinator and student employees. Create and update Standard Operating Procedures to be utilized at the front desk for all processes. Serve as a liaison with the Office of Student Living in the Division of Enrollment and Student Experience, Office of Campus Development and Facilities Operations, and the Campus Safety and Emergency Services/ Department of Public Safety. Work in conjunction with the other staff in HMPID for functionality of applications to use at the main desk, including The Housing Director, Odyssey, and package tracking system. Manage the mail room and package service area at the Marshall. Review weekly student schedule and mail reports.
Training staff on all aspects of assignments and front desk operations. Coordinates and develops formalized written procedures and training in a standardized format that is easily maintained. Plans, writes, and updates written information such as training guides as needed.
Maintain assessment of student satisfaction with University residential facilities and their living experience. Manage and review assessment data and recommend/implement adjustments to service and operations accordingly. Assessments to be performed at least annually.
Conduct and deliver tours and leasing information for new residents. Manage the monthly other income log for lock outs. Coordinate with Executive Director on any lease violations that need to me address or capital projects.
Coordinator with Facilities any service repairs that need to be scheduled by unit or public space and communicate them to Executive Director. Coordinate all new information and communication to residents with regards to change in policy or procedure at leadership request. Review all reports form packing system for closeout report.
Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/89554 Job Posting Date 10/25/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
Job # 037676 Department Code 37401-1092 Department Auxiliary Services Job Title Marshall Community Supervisor Location Syracuse, NY Pay Range Commensurate with Experience Staff Level S5 FLSA Status Exempt Hours
Work schedule includes weekends and holidays.
Hours may vary based on operational needs. Job Type Full-time Campus Syracuse, NY Unionized Position Code Not Applicable Job Description
The Marshall Community Lead will require a flexible work schedule including weekends and holidays. This role will be responsible for the Marshall front desk operations. Responsible for developing a working team in collaboration with the Office of Student Living in the Division of Enrollment and Student Experience. Key to the success of the operation is strong partnership with the Office of Campus Development and Facilities Operations to have a cohesive operations and communication plan for the Marshall. Partnering with the Center for Disability Resources for proper housing accommodations as needed is essential. This role will establish policies, procedures, and training materials for the Marshall front desk. The position would serve as a team leader for residential operations at the Marshall. Qualifications
Bachelor’s degree and 3 to 5 years of relevant work experience in higher education or customer service. Proficient with operational, analytical, and problem-solving skills. Strong communication skills and the ability to lead in a team environment. Organizational skills are essential. Previous supervision and customer service skills a must. Job Specific Qualifications
Proficient with Microsoft Office, multi-tasking, ability to meet deadlines, working on a team. Higher education experience working with students and parents required. Ability to interpret policy and procedures and make independent decisions affecting Syracuse University students. Strong data analytic skills. Organizational skills are essential. Proven ability to analyze processes, identify process improvement opportunities to streamline operations, improve quality of data/information and improve customer satisfaction. Ability to lead, recruit, and train staff. Establish and maintain relationships with staff across the University, and effectively communicate to students, families, staff, and faculty. Responsibilities
Oversight of residential operations at the Marshall, including front desk management. Anticipated supervision of 1 Housing Coordinator and student employees. Create and update Standard Operating Procedures to be utilized at the front desk for all processes. Serve as a liaison with the Office of Student Living in the Division of Enrollment and Student Experience, Office of Campus Development and Facilities Operations, and the Campus Safety and Emergency Services/ Department of Public Safety. Work in conjunction with the other staff in HMPID for functionality of applications to use at the main desk, including The Housing Director, Odyssey, and package tracking system. Manage the mail room and package service area at the Marshall. Review weekly student schedule and mail reports.
Training staff on all aspects of assignments and front desk operations. Coordinates and develops formalized written procedures and training in a standardized format that is easily maintained. Plans, writes, and updates written information such as training guides as needed.
Maintain assessment of student satisfaction with University residential facilities and their living experience. Manage and review assessment data and recommend/implement adjustments to service and operations accordingly. Assessments to be performed at least annually.
Conduct and deliver tours and leasing information for new residents. Manage the monthly other income log for lock outs. Coordinate with Executive Director on any lease violations that need to me address or capital projects.
Coordinator with Facilities any service repairs that need to be scheduled by unit or public space and communicate them to Executive Director. Coordinate all new information and communication to residents with regards to change in policy or procedure at leadership request. Review all reports form packing system for closeout report.
Physical Requirements Tools/Equipment Application Instructions
In addition to completing an online application, please attach a resume and cover letter. About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu. About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal. EEOC
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities. Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members. Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity. Quick Link https://www.sujobopps.com/postings/89554 Job Posting Date 10/25/2021 Application Deadline Full Consideration By Job Category Staff Message to Applicants
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert