CRM QUALITY ASSURANCE ANALYST II

The Quality Assurance Analyst II is responsible for the design, development, and execution of testing for CRM & Admissions applications, components, and integrations used to enable Boston University's academic, administrative and ancillary processes. Duties include analysis of business requirements and technical design; development of test strategies and plans; development of test cases and scripts - both automated and manual; test execution and tracking; metrics reporting; assisting clients with user testing; enhancing the testing function by identifying, proposing and implementing improvements. The Quality Assurance Analyst II is an intermediate professional role that may work on multiple projects as a subject matter expert. This individual will participate in projects that require Salesforce.com or vendor packages that run on Salesforce, therefore experience with the Salesforce.com platform may be required. This position will also be responsible for testing related to operational support and maintenance of various applications enabling university processes and systems. 

Required Skills

• Bachelors Degree in Business, Computer Science, Information Systems, or another related field 
• 3-5 years of experience with QA Analysis and Software work preferred. 
• Experience preparing test cases and producing planning and test strategy documentation as required. Should be able to understand and translate requirements and instructions into happy and non-happy path test scenarios.
• Experience in executing different types of testing from functional (negative, break-fix, A/B), regression to system-wide testing.
• Experience triaging/troubleshooting issues and impact analysis.
• Effective oral and written communication skills 
• Demonstrated knowledge of testing as part of software development lifecycle and enterprise integration frameworks
• Understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies 
• Experience with basic SharePoint functionality is a plus.
• Prior experience with ITIL or equivalent Service Management framework and ServiceNow is a plus
• Experience working on projects/issues of medium to high complexity 
• Intermediate to advanced computer skills in the following software packages: MS Word, PowerPoint, Excel, Visio, and/or LucidChart
• Possesses the ability to multi-task and switch priorities. Deadline is driven with little oversight 
• Team player; professionalism and self-confidence