Clinic Supervisor

The Clinic Supervisor oversees the operations of all clinics under the guidance of the Ambulatory Services Manager and Clinical Director. This position has operations management responsibility and works collaboratively with the Division’s leadership team to meet clinical practice goals and objectives.

TheClinic Supervisor (CS) proactively assesses and implements appropriate processes to ensure that all facets of clinic practice management are effectivelyaddressed. This includes: scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and satisfaction, clinical and billing regulatory compliance, patient throughput, troubleshooting provider and patient issues, as well as, motivating and disciplining staff. The CS will also work with MOC leadership to troubleshoot operational issues that include provider offices.

The CS will work with the Ambulatory Services Manager and Division’s HR designee to hire, train, and oversee all staff. The ability to function at a high level in a fast paced, team environment that requires flexibility and resolve is essential to this position. This role works closely with the Ambulatory Services Manager and the Clinical Director of GI. The CS directly supervises approximately thirteen Patient Service Coordinators, Certified Medical Assistants and Registered Nurses.

Specific Duties & Responsibilities:

Human Resources:

• Will hire, train, supervise, discipline, and handle all other related staff performance issues.
• Complete annual reviews for staff.
• Approval all vacation and sick requests and coordinate vacation schedules among the PSCs. Ensure compliance with HR issues, i.e. E210 Compliance, Weather Emergency Responsibilities, HIPPA Certifications, EPIC Recertification, etc.
• Review required staff licenses and certification on an annual basis.
• Sign off on staff e210s.

Operations Management:

• Responsible for the day to day clinical operations of all GI clinics at GSS. Assures that the clinics are appropriately staffed to meet the operational needs.
• Resolves scheduling conflicts, monitors room utilization, and maintains clinic patient flow at all GI clinics at GSS.
• Seek to streamline and improve current business by Practices by partnering with Access Services, DOM and GIAdministration.
• Conduct monthly administrative staff meetings in conjunction with Ambulatory Services Manager.
• Attends all required Practice Management Meetings each month. Participates in other JHM work groups and/or committees as related to clinic operation. Disseminates information to staff and to leadership as needed.

Patient Satisfaction:

• Conducts patient interviews regarding service concerns including staff interactions, clinic fees, billing problems, and insurance requirements, clinic policies, and provider interactions.
• Manages patient complaints from a scheduling and clinical operations perspective, investigating all perspectives of situations and providing formal feedback to the Ambulatory Services Manager and Clinical Director. Implements corrective actions, as indicated, to ensure that the problems are not replicated. Ensures that staff and/or providers are informed of appropriate future actions.
• Reviews Patient Satisfaction for the outpatient clinic practices.
• Review patient satisfaction reports with Divisional Leadership, and ensure that they are distributed to physicians and staff at each site.
• Work with sites, as applicable, to develop annual action plans.
• Provide and/or coordinate service excellence training as needed for clinical sites.

Compliance:

• In partnership with Clinical Director, ensure that all staff and providers have fulfilled requirements set forth by external regulatory agencies or internal regulatory bodies.
• Ensures that all GI clinic comply with the environmental standards or requirements of regulatory agencies and internal audit groups.
• Coordinate fulfillment of clinic competency requirements of all staff partnership with the Clinical Director.
• Educate providers and clinic staff regarding third party payer requirements, managed care contracts, and billing/documentation requirements.

Data Analysis

• Reviews monthly ambulatory clinic practice reports, by site, provider and sub-specialty. Reports to include access, volumes, show rate, provider cancellations and other practice management metrics to assess outpatient activity by provider compared to prior fiscal year.
• Work with the Clinical Director, Ambulatory Services Manager, and Divisional Leadership to assess practice performance.
• Identify ways to support the providers in optimizing their clinic sessions.
• With leadership, develop corrective action plans as needed.

Other duties as assigned by Ambulatory Services Manager, Clinical Director and Divisional Administration.

Scope of Responsibility:

• Knows the informal and formal department goals, standards, policies and procedures which may include familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the Division and Department.

Decision Making:

• On a regular and continuous basis exercised administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the GI GSS clinics.

Minimum Qualifications (Mandatory):

• High School Diploma or GED required.
• Four years related experience required.
• Requires an understanding of changing reimbursement policies and third party reimbursement.
• Previous lead or supervisory experience required.
• Additional education may substitute for required experience, to the extent permitted by JHU standards.

Special Knowledge, Skills & Abilities:

• Exchange non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.
• They should be able to demonstrate a record of increasing job responsibility linked to the accomplishments in health care management.
• Mature judgment, strong communication skills, and demonstrated leadership ability are also prerequisites for this position.
• Must possess a strong personal and professional commitment to quality patient care and service excellence.

Physical Requirements:

• Ability to stand, walk or sit for an extended period of time.
• Finger Dexterity required to manipulate objects with fingers rather than with whole had(s) or arm (s), for example, using a keyboard.
• Ability to see within normal parameters.
• Ability to hear within normal range.
• Ability to lift 15 pounds.

JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Classified Title: Clinic Supervisor
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $41,638 - $57,221 annually (commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 37.5 hours/week
Exempt Status: Exempt
Location: ​​​​​​​JH at Greenspring Station
Department name: ​​​​​​​SOM DOM Gastroenterology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons or because the individual is pregnant or attempting to become pregnant. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf