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Transition Success Center, Program Manager

Highline College
Washington, United States
Salary Not Specified
Posted date
Oct 22, 2021

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Position Type
Administrative, Academic Affairs, Adult & Continuing Education Programs, Student Affairs, Academic Advising & Academic Support Services, Disabled Student Services, Minority & Multicultural Affairs, Other Student Affairs
Employment Type
Full Time
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General Summary

The Transition Success Center Program Manager is responsible for managing the Transition Success Center and is a key member of the college's transition and student support initiatives. This position is responsible for providing services and information to faculty and staff and most importantly to students as they transition from non-credit to credit level classes and onward to completion (degree, certificate, etc.). Through the Transition Success Center, this position will work to explore innovative strategies and programming to help students navigate the United States community college as part of their higher education experience. This position works closely with the English Language Career and Academic Prep (ELCAP) department which houses our English for Speakers of other Languages (ESOL), GED, and other pre-college courses. The Program Manager will integrate ELCAP students to current resources on and off campus. The Program Manager reports to the Dean of College and Career Readiness.

This position is an exempt, full-time position. Hours of work include evening, weekend and travel.

Please be advised beginning October 18, 2021 of the Washington State employees requirement to be fully vaccinated from COVID-19 as a condition of employment. Additional details located in the Supplemental Information section.

Essential Tasks

Reporting directly to the Dean of Instruction for Transfer and Pre-College, this position will:
  • Advise students to plan academic pathways, and provide support and assist students towards financial options as they transition from non-credit to credit level classes;
  • Hire, manage and train student employees and other staff to advise and assist students with admissions and funding applications, pathway planning and resource navigation;
  • Develop and build a resource of networks for students to use on and off campus;
  • Provide resources for students to understand the degree pathways and funding options;
  • Refer students effectively to faculty and staff and community resources as appropriate;
  • Lead a team to implement and run the College Transitions Fair;
  • Lead a team to implement and run the Pathways Fair;
  • Develop, plan and share learning engagement strategies, resources and professional development around transition for faculty and staff on campus;
  • Gather, analyze and interpret data with assistance from various departments on campus to monitor students' transition progress;
  • Track quantitative and qualitative data to help assess students transition from non-credit to credit level to completion;
  • Provide a quarterly Transition Success Center report to the Dean of Instruction.
On campus/community engagement:
  • Collaborate and build relationships with departments and divisions on campus (ELCAP, pre-college and college level) to meet the goals and support the College's mission and strategic plans;
  • Attend and share information about transition and student support at department and divisions meetings;
  • Visit ELCAP, pre-college and and present about transitions opportunities;
  • Collaborate and work with Placement and Testing Center, Workforce Education, Financial Aid, ELCAP, faculty, Educational Planning and Advising Center, Student Leadership (CLS/ICC), Admissions, Registration, and community organizations;
  • Foster partnerships with Highline College leaders, faculty and staff from across the College institution;
  • Guide staff, faculty and students about transition as needed;
  • Foster partnerships with community partners in the South King County area;
  • Actively contribute to the college's planning efforts to better serve students transitioning from non-credit to credit level to completion;
  • Participate in campus-wide and community activities as appropriate.
Professional development
  • Participate in relevant trainings, conferences, and continuing education opportunities
Ability to:
  • Effectively communicate orally and in writing;
  • Proficiently use Microsoft Office Suite; Google suite, and Zoom;
  • Effectively organize work priorities and meet timelines;
  • Work with diverse populations and participate in college initiatives to promote equity, diversity, and inclusion;
  • Engage students, faculty, and staff in information relevant to college pathways, financial aid, resources;
  • Provide individual and group advising to students of diverse backgrounds.
Knowledge of:
  • Adult Basic Education classroom experiences;
  • Financial aid, HB 1079, workforce education and related areas;
  • Pre-College classroom experiences;
  • College classroom experiences.


  • Bachelor's degree; AND
  • Two years advising, navigational support, and/or case manager experience; AND
  • Experience working with English language learners and non-credit students.

  • Knowledge of CTC Link and WA Community and Technical Colleges;
  • Ability to speak languages other than English - Bilingual or Multilingual;
  • Experience with I-BEST programs;
  • Classroom teaching experience or experience creating and leading;
  • workshops/seminars targeted for students;
  • Knowledge of and experience working with students of various immigration statuses.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

Conditions of Employment
Highline College does require COVID-19 vaccinations for all students, staff and faculty –– with waivers for specific exemptions –– for those who physically attend courses, operations, or other in-person activities. This decision was made in accordance with higher education proclamation 20-12.4. A candidate will not be asked to report their vaccination status unless they are hired by the college. If a candidate chosen for hiring is not fully vaccinated from COVID-19 and plans to submit a medical or religious exemption to this employment condition, the hiring process will be suspended until a decision has been made regarding any exemption application which is submitted. A candidate will not be allowed to do any work for Highline College or be onboarded as a new employee during the time period when the exemption is being considered. The request for an exemption does not guarantee approval.

  • National Criminal Background Check may be required;

Founded in 1961, Highline College is situated in a diverse community just 15 minutes south of Seattle. The college annually serves more than 16,500 students –– a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional-Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

As an essential part of our
mission and vision , diversity, equity and inclusion are promoted and fostered in all aspects of college life.


Your online application must include the following three attachments to be considered complete:
1. A detailed RESUME.
2. A cover letter (two-page maximum) that addresses the
REQUIRED QUALIFICATIONS, and to the extent applicable, the DESIRED QUALIFICATIONS of the position.
3. A one page response to the DIVERSITY STATEMENT found in the Supplemental Questions Tab.

Need Help?
Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524-5627, Mon- Fri 6:00 AM to 6:00 PM Pacific Time.

Highline College offers an outstanding benefits package with a full range of benefits that include multiple medical, dental, life and disability coverage options for employees and eligible family members; choice of retirement and deferred compensation plans to save for the future; paid holidays, sick time, and vacation, reduced tuition, employee discounts, memberships, Employee Assistance Program and more.

Highline College is an Equal Opportunity Employer
Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

Reasonable Accommodations:
The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Title IX Policy
Highline College complies with Title IX regulations. For details on our policies, see our website

The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

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